Alan Rock Email and Phone Number
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American Red Cross• Provided first-time CRM capability to issue monetary assistance from Client Assistance System to victims of Hurricane Katrina. Newly enhanced system aided 1.6 million families with over $1 billion of assistance in a 3 month timeframe, in accordance with the mission of the American Red Cross.• Orchestrated management activities for seven concurrent CRM projects to increase the capacity of the Client Assistance System to 100-fold its original size. By effectively and efficiently managing 35+ employees and contractors, all projects were delivered on time and under budget despite delays to critical path predecessors. Siebel Systems, Inc. (Project Examples)NYC 311 – Program Manager -New York City, NY - 2004: • Designed a streamlined solution to expedite the scheduling and follow-up on 400,000 building plan inspections annually for the Department of Buildings. Eliminated the need for face-to-face, manual scheduling by providing a web-based, self-service scheduling capability. • New York City saves an estimated $1.4 million annually in scheduling labor costs. NYC 311 still uses this solution.Telus – Program Manager/Solutions Architect - Vancouver, BC, Canada – 2003-2004: • Selected by Tom Siebel to save the Telus CRM implementation from complete failure. In 6 months, completely redesigned the challenged areas of the implementation, successfully tested for performance, and released the application into Production. Recipient of Special Recognition of Service by Telus CIO.• Mentored entire on-site staff of 50+ on issue identification, performance testing, and problem resolution.• This effort saved Telus approximately $21 million in sunk costs. Annual revenue for this rescued implementation is $5 million+ in license and support costs. Telus still uses this solution.Specialties: CRM, Strategic Planning, IT Program Delivery, Team Building, Mentoring
Arc-One Solutions
View- Website:
- arc-one.com
- Employees:
- 24
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Vice President Of EngineeringArc-One Solutions Sep 2024 - PresentWilliamsburg, Virginia, United States
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Director Of Software EngineeringArc-One Solutions Oct 2023 - Sep 2024Miramar, Florida, United StatesEmbarking on a new chapter at ARC-One, I am thrilled to extend my commitment to advancing the mission of developing groundbreaking software solutions that have a profound impact on the lives of millions, both nationally and globally.
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Director Of Biomedical Information TechnologyAmerican Red Cross Jun 2012 - Dec 2023My responsibilities included building a strong Production Support/DBA team, ensuring enterprise system availability 24/7/365, and delivering multiple concurrent projects, while handling service requests on existing applications. -
Director Of Biomedical It Software EngineeringAmerican Red Cross Feb 2011 - Jun 2012
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Solutions Engineering Manager - Biomedical ItAmerican Red Cross Dec 2007 - Feb 2011developing the Donor Relationship Management System for the American Red Cross utilizing Siebel technology. This application will encompass tens of thousands of development hours and will provide online scheduling for donors, online sponsoring of blood drives by sponsor sites, and business intelligence reporting to improve the customer interaction.
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Solutions Engineering Manager - Chapter And CorporateAmerican Red Cross Sep 2004 - Dec 2007• Provided first-time CRM capability to issue monetary assistance from Client Assistance System to victims of Hurricane Katrina. Newly enhanced system aided 1.6 million families with over $1 billion of assistance in a 3 month timeframe, in accordance with the mission of the American Red Cross.• Orchestrated management activities for seven concurrent CRM projects to increase the capacity of the Client Assistance System to 100-fold its original size. By effectively and efficiently managing 35+ employees and contractors, all projects were delivered on time and under budget despite delays to critical path predecessors.
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Sr. Principal ConsultantSiebel Systems Jun 2000 - Mar 2005Alan was a member of Tom Siebel's red account rescue team and was often sent to very difficult projects as a lone resource. When not working alone, Alan typically managed a SWAT team of problem solvers to save the most challenging project from failure. Alan was a 2-time Chairman's Award recipient. -
Work Assignment ManagerIssi 1997 - Jun 2000• Streamlined key Environmental Protection Agency Superfund reports, reducing average run-time from 27 hours to a new average run-time of 20 minutes.• Successfully audited Department of Energy, Fossil Fuel Division’s Retirement Database and identified 7 employees receiving benefits they shouldn’t have been. Annual savings to the American public in excess of $840k.
Alan Rock Skills
Alan Rock Education Details
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Management Information Systems -
German And Government
Frequently Asked Questions about Alan Rock
What company does Alan Rock work for?
Alan Rock works for Arc-One Solutions
What is Alan Rock's role at the current company?
Alan Rock's current role is Vice President- Engineering at ARC-One Solutions.
What is Alan Rock's email address?
Alan Rock's email address is ro****@****oss.org
What is Alan Rock's direct phone number?
Alan Rock's direct phone number is +124044*****
What schools did Alan Rock attend?
Alan Rock attended American University, William & Mary.
What are some of Alan Rock's interests?
Alan Rock has interest in Llc, Remote Control Helicopters, Cole Blooded Morphs, Electread, David Canterbury, Community, The Secret Of The Fortune Wookiee, Health/beauty, Outdoor Equipment Store, Performance Art.
What skills is Alan Rock known for?
Alan Rock has skills like Integration, Crm, Program Management, Enterprise Software, Team Building, Business Intelligence, Business Process Improvement, Leadership, Enterprise Architecture, Management, Strategic Planning, Requirements Analysis.
Who are Alan Rock's colleagues?
Alan Rock's colleagues are Rachel Nemeth, Sarah Plummer, Archana Nallapeddi, Taco Van Hengel, Kelly (Kruger) Gollert, Noah Cheema, Avanthi Bobbala.
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