• Installation and testing of Ecosystem and Cross-Connect cabling. • Maintenance of meet-me-room cabling systems. • Collaborate with other internal teams to facilitate installations, troubleshooting, and planned maintenance.• Efficiently handle customer issues within SLA’s.• Provide Critical Systems Monitoring.

Linking customers and manufacturers nationwide through sales and service expertise.• Develop effective sales strategies by generating multi-channel digital marketing campaigns directed toward target audiences.• Innovative problem-solver by collaborating with potential clients, establishing trust, and ensuring their needs and concerns are met by providing them with the building of their dreams. • Build strong customer relationships by providing exceptional customer service throughout the entire sales cycle.• Attend trade shows, subscribe to industry publications, allowing me to stay on top of industry trends.

● Ensured that all hardware responsible for 20% of global GDP maintains maximal uptime. ● Consistently decommissioned equipment in data centers while always keeping equipment online. ● Successfully lowered the downtime and SLA impact for IBM and their customers by providing on-call after hours support. ● Trusted with meeting all deadlines and ensuring all clients were satisfied.

● Collaborated with the DoD to maintain IT Data Center assets and ensure all devices lived an appropriate lifecycle. ● Accountable for maintaining all data center hardware. ● Provided documentation to the DLA after developing Visio rack level drawings for equipment.

● Utilized strong knowledge of distributed systems, storage, and network IT equipment technologies to install data center equipment and maintain 100% uptime. ● Spent time working with IBM and Schneider Electric as an outsourced IBM employee. ● Troubleshooted copper and fiber cabling issues. ● Praised for efficiently leading a $3M mainframe refresh project while meeting every deadline. ● Quickly resolved service requests which ensured that other departments would also meet their deadlines.

● Supervised 8 operators that worked on network and systems issues. ● Responsible for a drastic increase in customer satisfaction, training team members and implementing improved procedures. ● Known for creating and maintaining professional relationships with customers by keeping them informed of issues throughout projects.

● Monitored Network alerting, resolving connectivity issues and maintaining accurate record of problem details and resolution in ticketing systems. ● Improved incident accuracy by creating documentation and guides for applications used by the NOC team as well as training and mentoring of new hires.● Resolved issues by maintaining clear, detailed documentation of actions taken during resolution of incidents and timely escalation to technical resources.● Maintained secure access to production systems and data center environment by following change management and security policies.

● Provided technical support and sales to veterinary clinics. ● Beta tested software before being rolled out to the clinics. ● Reviewed and edited technical manuals, release notes and company documentation. ● Provided on-site training and support to clinics.

● Managed a team in the Network Operations Center (NOC). ● Assisted in implementing the Discover ABT project. ● Developed and implemented processes and procedures for the Discover ABT project. ● Liaison between Discover Card and CheckFree. ● Managed the daily maintenance window while following ITIL processes.

Several Positions● Supervised the Collection Phone Bank● Managed the Consumer Credit Counseling Department● Instructor for the Voice Authorization Department● Supervisor for the Support Services / Ticket Retrieval Department