Alan Armstrong Email & Phone Number

Most recently I spent five years with a small software company that developed a work management suite for electric utilities. The job involved extensive collaboration with the customers, our developers, and sales team to debug and customize the product to meet specific use-case needs. No two implementations were the same, and some were so unique that an outsider might not even recognize that the same software was being used.Prior to that, I attended Grad School, studying Geographic Information Systems and interned for Ramsey County as a GIS analyst.There was also almost ten years (across two stints) doing nondiscrimination compliance testing and other administrative tasks for a retirement plan administrator. Several years of call center time supporting both software and hardware. A stint at a hotel as desk clerk and night auditor. More than a year of inventory/warehouse work. Oh, and I worked in radio for nearly ten years (part-time and full-time) as DJ, reporter, news anchor, and sports play-by-play announcer. Plus several years pioneering webcasting of local sports as a side gig.

Mendota Heights, Mn

* Integrate customer business processes into work management software.* Create new workflows, Delphi scripted events, and SQL queries to meet BI demands.* Collaborate with internal and external project managers, consultants, developers, department heads, and other stakeholders through project lifespan.* Plan and execute server and client installations and upgrades.* Spin-up VM environments to host Development and Training environments.*Prepare and conduct on-site end-user and administrator product training.

Mendota Heights, Mn

* Respond to customer issues via phone and email, troubleshooting and resolving to the customer’s satisfaction.* Utilize desktop sharing solutions to remotely connect to end-user and server installations.* Provide consistent, timely and thorough communication with the customer.* Create clear documentation of software bugs and how to replicate their occurrences to send to development team.* Review, modify, and test logic in Delphi scripts and reports.

Arden Hills, Mn

* Update internal cartographic documents.* Construct right-of-way polygons for roads. * Prepare cadastral data for conversion to ESRI parcel fabric model. * Edit parcels to correct conversion-related errors.* Update parcel attributes by comparing to plat and other survey data.* Compare easements in county GIS to plat maps and legal documents, editing, and modifying as needed.

Roseville, Mn

* Ensured federal deadlines and contractual obligations were met by working with 401(k) plan sponsors and third party administrators.* Gathered employer data from multiple sources, validating data to ensure integrity, and performing various regulatory tests (ADP/ACP, 410b, Top Heavy) to determine if plan met nondiscrimination standards.* Managed time to ensure various operational functions were performed to client expectations. These included (but were not limited to): calculating employer allocations; filing 5500; calculating beneficiary and QDRO splits; preparing participant quarterly statements; facilitating fund liquidations; and calculating required minimum distributions.* Earned Certified Retirement Services Professional designation from Institute of Certified Bankers.* Created and managed custom spreadsheets, forms and macros to streamline department functions.* Mentored new employees and assisted in maintaining and updating department training materials.* Reconciled daily omnibus trading activity, placing manual trades with investment companies as needed.

Deluxe Corporation - Shoreview, Mn

* Under limited supervision, digitized and cataloged documents for procurement department.* Helped format various spreadsheet reports.

* Developed cost-effective video production systems to allow live web-casting of local sports events.* Created Joomla based CMS website, integrating live video streaming and PPV order fulfillment.* Liaison to affiliate schools and viewers, providing real-time technical support.* Play-by-play announcer, color commentator, interview show host, advertising copywriter.

New Brighton, Mn

* Took daily counts of installation van inventories; documenting, researching, and reconciling discrepancies.* Helped develop and refine new product fulfillment process.* Trained new warehouse employees.

Roseville, Mn

* Worked with home consumers and small businesses experiencing especially difficult PC hardware issues.* Took extra time to research issues requiring multiple calls and defuse "hot callers".* Wrote various procedures and help files for a new online troubleshooting knowledgebase tool.

Master'S Degree, Geographic Information Systems

B.A, Journalism, 3.018

Activities and Societies: Phi Mu Alpha Sinfonia, Jazz Ensamble, Campus radio News Director and Program Director.Enrolled as a Chemistry.