Alan Franklin Email & Phone Number

Springfield, Il, Us

Springfield, Il

Springfield, Illinois Area

▪ Developed and implemented a discovery process to transition government locations from Analog and Digital phone systems to Voice over IP (VoIP)o Transitioned thousands of devices, over 6 years, at sites ranging from four to several hundred devices o Discovered locations’ needs while interfacing with both technical and non-technical userso Traveled to government locations to perform onsite discovery▪ Interfaced with multiple clients to ensure process and procedures were being followed on a strict timeline

Springfield, Illinois Metropolitan Area

▪ Implemented and configured VoIP solutions for a wide range of customerso Customers include small business, educational institutions, large healthcare facilities, and large governmental enterprise networkso Provided both remote configuration and onsite deployment

Springfield, Illinois Metropolitan Area

▪ Provided remote support for VoIP solutions including associated softwareo Followed policy and procedures of a wide range of governmental agencieso Utilized ticketing software to prioritize and respond to repair and configuration requestso Interfaced directly with customers to troubleshoot issues and resolve configuration requests

Peoria, Illinois, United States

▪ Provided tier one and tier two support for a wide range of customers and solutions with a focus on VoIPo Customers included small business, small governmental agencies, and educational institutions o Utilized ticketing software to prioritize and respond to repair and configuration requestso Interfaced directly with customers to troubleshoot issues and resolve configuration requests o Escalated tickets to tier 3 personnel after initial review

Peoria, Illinois Area

▪ Attended a company lead training course▪ Graduating with internal and, multiple, Cisco certificationso Cisco Certified Entry Network Technician (CCENT)o Cisco Certified Network Associate (CCNA)▪Provided tier one support for a wide range of customers and solutions with a focus on VoIP▪ Customers included small business, small governmental agencies, and educational institutions▪ Utilized ticketing software to prioritize and respond to repair and configuration requests▪ Interfaced directly with customers to troubleshoot issues and resolve configuration requests▪ Escalated tickets to tier 2 personnel after initial review

Springfield, Illinois Metropolitan Area

▪ Provided high-quality patient care during critical care ground▪ Performed assessments, triage and administer treatments as necessary▪ Providing direction as a team lead to a varying team sizes, one to seven personnel▪ Clear communication to all parties including patients, family, and hospital personnel

Springfield, Illinois Metropolitan Area

▪ Provided high-quality patient care during critical care ground▪ Performed assessments, triage and administer treatments as necessary▪ Providing direction as a team lead to a varying team sizes, one to seven personnel▪ Clear communication to all parties including patients, family, and hospital personnel

Springfield, Illinois Metropolitan Area

▪ Provided high-quality patient care during ground transport▪ Performed assessments, triage and administer treatments as necessary▪ Supported team lead, Paramedic, to achieve a common goal as a cohesive unit▪ Provided safety management for personnel and patients while on scene and transporting

Riverton, Illinois, United States

▪ Incident Commander for a wide range of emergencieso Managed personnel from many different agencies and disciplines while achieving a common goal o Fire Suppressiono Emergency Medical Responseo Search and Rescue, including water and vehicle rescue▪ Team lead for a varying number of personnel, three to seven, during emergent responseso Fire Suppressiono Emergency Medical Responseo Search and Rescue, including water rescue ▪ Managed day to day taskso Counseled and coached personnel from a wide range of backgrounds and educations o Met with vendorso Ensured apparatus and equipment were ready to respondo Administered computer network▪ Lead trainer on various methodologieso Fire Suppression and associated support tasks o Building Constructiono Vehicle extricationo Emergency Medicineo Search and Rescue

Riverton, Illinois, United States

▪ Team lead for a varying number of personnel, three to seven, during emergent responseso Fire Suppressiono Emergency Medical Responseo Search and Rescue, including water and vehicle rescue ▪ Assisted in managing day to day taskso Met with vendorso Ensured apparatus and equipment are ready to respond o Administered computer network▪ Assisted in training on various methodologieso Fire Suppression and associated support tasks o Building Constructiono Vehicle extricationo Emergency Medicineo Search and Rescue

Riverton, Illinois, United States

▪ Provided fire suppression, emergency medicine and search and rescue, approx. 2-3 calls per week▪ Maintained equipment and apparatus to high standards▪ Attended continuing education

Riverton, Illinois, United States

▪ Served as team lead during emergency response▪ Served as local weather expert during inclement weather▪ Planning, management, and coordination of city services

Computer Science

Associate Of Science (A.S.), Emergency Medical Technology/Technician (Emt Paramedic)

Emergency Medical Technology/Technician

Computer Science