▪ Developed and implemented a discovery process to transition government locations from Analog and Digital phone systems to Voice over IP (VoIP)o Transitioned thousands of devices, over 6 years, at sites ranging from four to several hundred devices o Discovered locations’ needs while interfacing with both technical and non-technical userso Traveled to government locations to perform onsite discovery▪ Interfaced with multiple clients to ensure process and procedures were being followed on a strict timeline

▪ Implemented and configured VoIP solutions for a wide range of customerso Customers include small business, educational institutions, large healthcare facilities, and large governmental enterprise networkso Provided both remote configuration and onsite deployment

▪ Provided remote support for VoIP solutions including associated softwareo Followed policy and procedures of a wide range of governmental agencieso Utilized ticketing software to prioritize and respond to repair and configuration requestso Interfaced directly with customers to troubleshoot issues and resolve configuration requests

▪ Provided tier one and tier two support for a wide range of customers and solutions with a focus on VoIPo Customers included small business, small governmental agencies, and educational institutions o Utilized ticketing software to prioritize and respond to repair and configuration requestso Interfaced directly with customers to troubleshoot issues and resolve configuration requests o Escalated tickets to tier 3 personnel after initial review

▪ Attended a company lead training course▪ Graduating with internal and, multiple, Cisco certificationso Cisco Certified Entry Network Technician (CCENT)o Cisco Certified Network Associate (CCNA)▪Provided tier one support for a wide range of customers and solutions with a focus on VoIP▪ Customers included small business, small governmental agencies, and educational institutions▪ Utilized ticketing software to prioritize and respond to repair and configuration requests▪ Interfaced directly with customers to troubleshoot issues and resolve configuration requests▪ Escalated tickets to tier 2 personnel after initial review

▪ Provided high-quality patient care during critical care ground▪ Performed assessments, triage and administer treatments as necessary▪ Providing direction as a team lead to a varying team sizes, one to seven personnel▪ Clear communication to all parties including patients, family, and hospital personnel

▪ Provided high-quality patient care during critical care ground▪ Performed assessments, triage and administer treatments as necessary▪ Providing direction as a team lead to a varying team sizes, one to seven personnel▪ Clear communication to all parties including patients, family, and hospital personnel

▪ Provided high-quality patient care during ground transport▪ Performed assessments, triage and administer treatments as necessary▪ Supported team lead, Paramedic, to achieve a common goal as a cohesive unit▪ Provided safety management for personnel and patients while on scene and transporting

▪ Incident Commander for a wide range of emergencieso Managed personnel from many different agencies and disciplines while achieving a common goal o Fire Suppressiono Emergency Medical Responseo Search and Rescue, including water and vehicle rescue▪ Team lead for a varying number of personnel, three to seven, during emergent responseso Fire Suppressiono Emergency Medical Responseo Search and Rescue, including water rescue ▪ Managed day to day taskso Counseled and coached personnel from a wide range of backgrounds and educations o Met with vendorso Ensured apparatus and equipment were ready to respondo Administered computer network▪ Lead trainer on various methodologieso Fire Suppression and associated support tasks o Building Constructiono Vehicle extricationo Emergency Medicineo Search and Rescue

▪ Team lead for a varying number of personnel, three to seven, during emergent responseso Fire Suppressiono Emergency Medical Responseo Search and Rescue, including water and vehicle rescue ▪ Assisted in managing day to day taskso Met with vendorso Ensured apparatus and equipment are ready to respond o Administered computer network▪ Assisted in training on various methodologieso Fire Suppression and associated support tasks o Building Constructiono Vehicle extricationo Emergency Medicineo Search and Rescue

▪ Provided fire suppression, emergency medicine and search and rescue, approx. 2-3 calls per week▪ Maintained equipment and apparatus to high standards▪ Attended continuing education

▪ Served as team lead during emergency response▪ Served as local weather expert during inclement weather▪ Planning, management, and coordination of city services