Alan Sim Peng Hong Email & Phone Number

Singapore, Singapore

Singapore, Singapore

Singapore

I am the Development Manager for the Group Wholesale Banking (GWB) CRM system on Dynamics 365 platform. My role includes working with vendors to release the development builds into UOB environment, and ensuring that the bank’s Release Management and Change Management processes are adhered to. Apart from working with vendors, I am managing two developers to.

Singapore

Key Responsibilities- Delivery Manager for CRM implementations across the region.- Application Manager for CRM, approving changes and ensures system stability and performance. - Engagement Lead for new projects/enhancements- Technical Team Lead who guides the team on CRM design, architecture and DBS processes. - Works closely with Management on CRM.

Singapore

Key Responsibilities- Responsible for coordinating all architectural & infrastructure activities required by the project, from setting up new VM servers to purchasing of software licenses, following DBS processes. - Review functional and technical specifications to ensure they meet user requirements and conform to banking regulations and standards. Key.

Actively involved in the Transition phase after HP bought over 3Com, providing professional advice to HP/3Com business users, performing field mappings and data extracts via SQL to be imported into HP. Took the role of Designer in a data archival project which aims at archiving old Siebel data to free up space and improve system performance. Identified key.

Singapore

Responsibilities- Supporting Sales, Marketing, Services (Call Center), Partner Portal, eServices & Analytics.- Actively involved in major projects such as Project Fresh Start (datacenter migration), Server Upgrades, Data-Archival, Project Daylight (in-sourcing of Services module from vendor) and Performance Remediation Project.- Involved in planned Siebel.

IT Lead for a major CRM enhancement project. - Responsible for setting up the Siebel servers and coordination code promotion processes across environments. - Liaising with DBS users to gather requirements for other concurrent enhancements to Siebel. - Supporting the daily operations of Siebel 7.5 in DBS Bank. - Provides 2nd Level support for Siebel & CTI.

Contributions- Involved in call-center telephony integration (CTI) configuration of email and voice response in a telecommunication industry. Helps troubleshoot and resolves problems encountered by users. - Actively involved in the successful upgrade of Siebel from v6.3 to v7.7. Performed Tools Configuration for mainly Quotes, Admin & Product modules, and.

Responsible for administrating the server, network and database.Lead the team in developing a SMS Service that allows international calls between two parties via SMS.Lead the team in developing SMS/WAP services in Indonesia that facilitates downloading of ringtones, wallpapers and java games via SMS.Developed 1900 & SMS services using the company’s.