Alan Kim Email & Phone Number

Wayne, Pennsylvania

Philadelphia, Pennsylvania

•Managed various computer software and hardware issues, which includes Office 365, Salesforce add-on applications, SonicWALL VPN, and Windows 7/10.•Maintained Active Directory information, Salesforce employee data, and IT inventory data.•Created documentations for desktop setup/deployment and VPN access instructions.•Defined and created requirements and detailed specifications for IT purchases such as desktops and laptops.•Introduced end-user training for various hardware and software products in a one on one setting.

Lansdale, Pa

•Served a high volume of customers daily by providing timely service and attention to detail.•Interacted with customers and created strong relationships for future returns.•Trained new employees on how to use the point of sale systems and how to respond to incoming phone calls from customers.•Communicated with management on the progression of trainees and adjusted training to accommodate each new employee.

Bachelor Of Business Administration, Management Information Systems

Activities and Societies: Association for Information Systems

Associate’S Degree, Business Administration