Overall ownership and direction for web based business tools that serve the sales channel and customers. These include internal portals that provide order status and other tools to the sales channel, data extracts, and some customer facing tools.

Lead Business Analyst role. Prioritize and document requirements. Provide direction to web developers and test implementations. Communicate with internal customers and support applications.

Business Analyst for Fisher's business system transition to Oracle. Currently focused on collecting requirements, documenting specifications, testing, commuication, and supporting applications with Fisher's web portal (FLEx) for Local Business Partners (LBPs). Applications include innovative solutions for delivering order documentation to customers, automating spare parts reports, finding serial card information, and other applications needed to support our LBPs with MRO and project business.

Managed team that provided special services to complex and strategic project quotations in order to insure best application fit and optimal product selection.

Managed sales/customer related issues with regard to e-business/e-commerce. Developed customer interfacing software and web applications. Developed price management applications for quotation and order tool.

Supported both technical and commercial sales in refining industry group.

Engineered control valve application selections and specifications for EPC projects. Developed and conducted training seminars in control valve sizing and selection for customers.

Worked as Instrument Engineer on EPC projects. Specified instrumentation and managed instrument index on process industry projects. This is prior to Technip's purchase of the company when it was privately owned as Fish Engineering.

Learned about industrial environment and business. Conducted heat study surveys and participated in improvement projects.