Alan Tan Email & Phone Number

Singapore

• Collaborated closely with stakeholders to define project scope, objectives, and deliverables.
• Lead cross-functional teams in gathering requirements, designing and delivering high-quality solutions on time and within budget.
• Lead a team to perform user acceptance testing and post-implementation quality assurance testing to minimise disruption to business operations.
• Manage a team to respond to various stakeholders and drive the end-to-end project development to improve employers' submission experience.
• Manage change requests and implement effective change control processes.
• Resolve system problems by working with IT to identify root causes and implement preventative and corrective measures.

Singapore

• Implemented auto-computation of Skills Development Levy (SDL) which led to increased employer productivity by eliminating the need for manual calculations and also resulted in a significant reduction in refund cases.
• Work together with GovTech that led to the strategic implementation of Corppass for CPFB to safeguard both company and employee data and information related to work and personal matters.
• Introduced our first mobile app for employers to e-submit on-the-go, which attracted the majority of the hawkers to switch from manual to electronic submission and increased our 'e' rate to 90%.
• Implemented a two-level approval workflow which effectively eradicated the majority of staff errors during the processing of application forms.
• Led the Customer Service Committee to:
• Inculcate service excellence and drive customer-centric initiatives.

Singapore

• Led a team to handle enquires and guide employers to use electronic submission.
• Designed a case management process to track the performance of officers and implemented call monitoring for quality assurance and training purposes.
• Spearheaded the adoption of electronic submission that resulted in a 13% increase in usage from 2012 to 2015.

Bachelor Of Science, Information Systems Management

Diploma, Information Technology