Alan Tan Email & Phone Number

Singapore

• Collaborated closely with stakeholders to define project scope, objectives, and deliverables.• Lead cross-functional teams in gathering requirements, designing and delivering high-quality solutions on time and within budget.• Lead a team to perform user acceptance testing and post-implementation quality assurance testing to minimise disruption to business operations. • Manage a team to respond to various stakeholders and drive the end-to-end project development to improve employers' submission experience. • Manage change requests and implement effective change control processes.• Resolve system problems by working with IT to identify root causes and implement preventative and corrective measures.• Document processes, workflows, and system changes.• Perform system reviews and propose improvement and prevention measures to attain zero defects.• Participate in Disaster Recovery and Business Continuity exercises to ensure continuing operations.• Collaborate with various government agencies to implement digital solutions and initiatives.

Singapore

• Implemented auto-computation of Skills Development Levy (SDL) which led to increased employer productivity by eliminating the need for manual calculations and also resulted in a significant reduction in refund cases caused by incorrect calculations.• Work together with GovTech that led to the strategic implementation of Corppass for CPFB to safeguard both company and employee data and information related to work and personal matters. • Introduced our first mobile app for employers to e-submit on-the-go, which attracted the majority of the hawkers to switch from manual to electronic submission and increased our 'e' rate to 90%.• Implemented a two-level approval workflow which effectively eradicated the majority of staff errors during the processing of application forms.• Led the Customer Service Committee to:▪ Inculcate service excellence and drive customer-centric initiatives.▪ Implement processes to track customer feedback and devise a metric to assess service quality.▪ Share and learn the best practices with various government agencies.

Singapore

• Led a team to handle enquires and guide employers to use electronic submission.• Designed a case management process to track the performance of officers and implemented call monitoring for quality assurance and training purposes.• Spearheaded the adoption of electronic submission that resulted in a 13% increase in usage from 2012 to 2015.

Bachelor Of Science, Information Systems Management

Diploma, Information Technology