Global Telecom Manager
CurrentSUMMARYSeasoned telecommunications and contact center leader with over 25 years of demonstrable success deploying and operating global production and non-production telecom and engineering environments. Proven effectiveness delivering services and support for internal and external customers whilst achieving highly demanding SLA commitments. A global leader skilled in driving high performance whilst continually improving team capabilities and delivering business outcomes. Adept at maintaining complex vendor relationships and fostering global partnerships with go to market peers and in many cases partners in competition with each other. Areas of specialization encompass all facets of platform operations, service operations, cloud and infrastructure operations and physical data center management. Equally adept with legacy solutions and infrastructure alongside contemporary service based solutions including GenAI integration. Expert in building, growing and mentoring diverse teams including employees and across multiple global locations, cultures and time zones while managing a staffing budget exceeding $3M and capital assets exceeding $5M.SKILLSStrategic Planning & Enablement | Leadership and Team Building | Stakeholder Management | Offshoring and Outsourcing | Budget & Resource Management | Talent Development | Strategic Partnership Development | Cross-functional Collaboration | Vendor Management | Cost Reduction | Digital Roadmaps, Technology Mapping | IT Security, Risk ManagementTechnical Expertise: Cloud Environments – SalesForce, Google, Google UJET, Five9, Avaya Experience Platform (AXP), Genesys Pure Cloud with Physical and Virtual Edge, Twilio, Cisco Webex CC, Zoom Meetings, MS Azure | Legacy Environments – Avaya Aura Full Suite, Cisco UCM/CVP/UCCE/UCCX/VVB/CUSP/CUBE/VXML Gateways, Genesys Engage, Genesys PureConnect (I3), SAP/Sinch, Siemens/Unify 4k/8k/OSV, Oracle SBCs, Alcatel Lucent, Mitel, Hammer and Abacus Call Bulk Generators.
