Al Antosca Email & Phone Number

Weston, Ma

CAREER HIGHLIGHTS Senior Manager | Operations and Planning 2010 – PresentManager | Operations and Planning 2009 – 2010Sr. Technical Project Manager 2008 – 2009Originally hired as Senior Technical Project Manager to assist with build-out of 10,000 sq. ft data center. Consistently and repeatedly promoted for outstanding performance.Lead high-performance teams by encouraging creativity and empowering staff.• Successfully led teams in a highly customized Siebel to Salesforce.com migration—by engaging teams to unprecedented rates of productivity of up to 200% with zero team attrition. Delivered the CRM/CPQ platform on time and on budget.• Assisted in contract negotiations• Managed the Teams that deliver 24 x 7 Global Technical Support, ensuring maximum uptime of the Siebel and Salesforce CRM, CPQ/Order Management platforms by identifying, troubleshooting and remediating all technical issues.• Create and maintain operational Processes and Procedures.• Serve as primary technical contact for Compliance Audits, including Sarbanes-Oxley (SOX), SOC/SAS 70 and PCI compliance.• Plan and execute the enterprise wide disaster recovery plan failover testing for all of Monster’s critical infrastructure components. • Created defensible regulatory audit trail process payment card industry (PCI) compliance under Data Security Standard reducing regulatory risk for Monster and its shareholders and protecting customer information.• Fortified multiple CRM Platforms across national and international borders by building a world-class Support Team. • Forged important cross-divisional partnerships with Sales and Sales Operations Team by discussing issues and preventing problems to positively impact productivity, transforming a “us/them” mentality to a “we” mentality. • Solved critical customer service issue and ensured timely processing of CRM Orders by collaborating with Order Management, Enterprise Messaging and Network Teams.

Senior Technical Project Manager 2003 – 2008Manager, Desktop Support (Information Technology) 1997 – 2003• Provided full life cycle project management for multiple complex technical projects including Linux- and Windows-based multitiered web applications platform (Utilizing JBoss, J2EE; XML and ISO 8583), enterprise pre-paid / post-paid billing and payment management platforms, software releases, hardware installs and upgrades for datacenter expansions.• Concurrently managed build-outs and technical operations of six call center operations across Massachusetts, Florida and St. John, New Brunswick, Canada. • Led Corporate IT Department responsible for call center and administrative computers, voice and data network connectivity, premise cabling, help desk operations and administrative telephone needs, including designing telecommunications facilities for voice and data connectivity.• Managed Y2K compliance of all administrative and call center systems.

Manager, Information Systems / Manufacturing Operations / PC Support Specialist / Electro-Optical Technician / Field Service Support • Responsible for hardware and software installation of Windows NT based server and administrative desktop systems. Install, support and troubleshoot LANtastic peer to peer networks• Responsible for planning, purchasing, assembling, testing and troubleshooting of all PC boards used in systems.