Alan Daniels Email & Phone Number

Santa Clara, Ca, Us

Established a high performing Agile PMO for IT TechOps team across infrastructure and network engineering, end user services, app support, service management, data centers and disaster recovery. Aligned TechOps pods to common cadence, Jira structures and real time Jira dashboards. Led quarterly planning ceremonies utilizing prioritization criteria and cross-pod dependency mapping, followed by monthly reviews and retrospectives to maintain agility and manage delivery timelines.Deployed an E2E project lifecycle from OKR Ideation & portfolio funding to project delivery & handoff. Created a Jira intake portal for all project requests, which centralized all qualification and prioritization. Delivered projects across strategic, business growth, risk remediation and EOL lifecycle portfolios.

Westlake, Texas, Us

Set the Annual Operating plans for CIO, inclusive of OKRs, Financial Plans, Workforce Plans and Strategic Initiatives. Established quarterly CIO OKR reviews and a new system for capturing and reporting results. Partnered with all line of business technologies teams, infrastructure, cloud, data center, security, dev ops and service management teams to execute on annual priorities & acquisition integration strategies.Responsible for Technologies workforce planning & reporting, including the implementation of a workforce planning system for 10,000+ resources. Stand up of new Outsourced Governance Office to manage onshore/offshore vendor performance, relationship management, work order management and contractual compliance.

Frisco, Texas, Us

Deployed enterprise wide Continuous Improvement focused on Corrective Action Plan remediation. Governed response and closure of 150+ compliance and performance issues to retain large Clients.Responsible for identification and delivery of 28 strategic projects targeting $45M in direct cost savings. Led strategic productivity & profitability assessment workshops to create future state operating models and cost reduction plans by launching RPA bots, chatbots, digitized portals and lean clinical workflows.

New York, Ny, Us

Delivered full separation of Technologies Infrastructure for private equity split of AmEx GBT business from American Express, while meeting all technical, Info Security and separation agreement criteria. Integrated and managed project plans for 40 separate workstreams to stand up new data network, data centers, telephony system and end-user computing for 14,000+ employees using Agile methodology.Managed project team of 100+ Agile resources across outsource providers, contractors, consultants and American Express partners to ensure full resolution of all dependencies, technical issues and risks.Transformation lead for Tech Infrastructure Operations team & outsource providers to create new policies, standards and ITIL v3 processes and procedures including Incident & Problem Management.

New York, Ny, Us

Executive leader of global operations team of 150+, responsible for GBT Customer billing and collections of $260M. Identified $25M in lost revenue opportunities and delivered $7M through revenue recapture initiatives.Implemented billing system platform with new pricing capabilities, revenue controls & simplified reports. Re-established a culture of high engagement across the team via coaching, training & recruiting new talent.

New York, Ny, Us

Head of Quality and Process Excellence for American Express Global Business Services. Global Business Services is the Shared Services organization of American Express responsible for Financial Operations, Real Estate, Procurement and Human Resources.

New York, Ny, Us

Quality Leader for Business Unit Controllership, Financial Operations, Global Reporting & International Controllership groups. Responsible for Quality Deployment and Continuous Improvement of accounting and reporting operations.

Stamford, Ct, Us

Charlotte, North Carolina, Us

Mba, Emphasis In Operations Management & Ebusiness

Bachelor Of Science, Mechanical Engineering, Japanese Minor