Alan Brown Email and Phone Number
An accomplished Digital Transformation and Business Change Professional with experience gained within Energy, Telco, Home Services and Banking sectors. Skilled in designing, building and embedding end to end Transformation programmes. Specific expertise in business process architecture, implementing innovative strategies that drive organisational transformation, value optimisation, operational efficiency and business change. Holds a demonstrable track record leading multiple projects that deliver profitable growth. Capable of developing partnerships and building positive relationships with stakeholders, external partners and regulatory bodies. Possesses a collaborative leadership style finely tuned over 8 years as a Chief of Staff alongside various other roles. Working with multiple business streams to align on strategy, link solutions to needs, achieving profitability and delivering on goals and objectives. Highly adaptable and resilient, thriving on challenges, generating optimal results with a positive work ethic and desire to continually build on success. CORE COMPETENCIES Digital Transformation & Business change Programme & Project management Mergers & Acquisitions expertise Critical thinker & analytical problem-solver Effective planning & strategy know-how Organisational & multitasking capabilities Team leadership & development Excellent interpersonal & communication skills Decision making
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Transformation Program DirectorUtilita EnergyPortsmouth, England, Gb
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Senior Program ManagerCentrica Feb 2023 - PresentWindsor, Berkshire, GbNet Zero Ventures Programme Manager - Demand Side Response, Insulation, Solar, Battery, Heat Pump & Net Zero Transformation Programmes -
Head Of TransformationYu Energy Apr 2021 - Feb 2023Nottingham, Nottinghamshire, GbHead of Transformation responsible for digitising and automating the end to end business. Sourcing, implementing and integrating solutions from key partners including Salesforce, Mulesoft, D&B, Experian, DocuSign and Gorilla. -
Integration Lead & Chief Of StaffOvo Dec 2019 - Mar 2021Bristol, GbCreated and coordinated the communication and change strategy to internal and external stakeholders throughout the OVO takeover and transitional periodForecasted and planned the potential shape of the retail operation post COVID-19, transforming traditional ways of working utilising digital and RPA capability to incorporate less office based working, increasing customer experience and reducing costs -
Strategy & Transformation Lead & Chief Of StaffSse Plc Jan 2019 - Dec 2019Perth, Perthshire, GbPost the npower merger exit, streamlined the retail operation to be attractive for potential takeover bids or fit for purpose to enable a merger.Developed an innovative new retail strategy to incorporate increased digital customer journeys, robotic automation and offshoring.Communicated business changes to internal and external stakeholders -
Merger Integration Planning Lead & Chief Of StaffSse Plc Mar 2017 - Dec 2018Perth, Perthshire, GbManaged the due diligence work required prior to announcement of proposed SSE and npower merger.A key member of the merger clean team. Liaised with the npower and consultancy teams to develop the joint business plan, synergies, target operating model and integration blueprintCollaborated with legal, finance and consultancy teams to develop the QFBS.Liaised with consultancy partners on communications to stakeholders, potential investors and CMA investigation
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Business Transformation Lead & Chief Of StaffSse Plc Oct 2014 - Mar 2017Perth, Perthshire, GbKey member of the project team tasked with modernizing the retail operation and aligning change to the overall Retail business strategy.Redesigned the customer contact experience segment of the project, through the leadership of workshops with SME, IT and Accenture.Communicated overall project progress, new vision and strategy to internal and external stakeholders.Introduced voice analytics and robotic automation into the customer service operation.
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Business Transformation Lead & Chief Of StaffSse Plc Oct 2011 - Oct 2014Perth, Perthshire, GbRedesigned the internal sales processes and compliance framework post the OFGEM fine for doorstep mis-selling.Part of the Customer Relations leadership team that introduced the UK energy sectors first Customer Charter. This was a landmark achievement commended by regulatory bodies and charities across the UK. Worked extensively with internal and external stakeholders to establish Customer focussed improvements within our business including Customer Forums, Bill Redesign and increased awareness of vulnerable customers.
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Sales & Marketing Operations ManagerSse Plc Feb 2004 - Oct 2011Perth, Perthshire, GbSales and Marketing manager responsible for energy, telco and home services targets across 5 UK contact centres. 3,500 staff selling products using both inbound and outbound telephony channels.Developing business processes for implementing new products and communicating sales process to sales staff.
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Customer Service ManagerSse Plc Sep 2000 - Jan 2004Perth, Perthshire, GbContact Centre Customer Service Manager responsible for 8 managers and 100 FTE. Operational role handling inbound telephony calls from customers. Managed KPI performance, engagement and service quality standards.
Alan Brown Skills
Alan Brown Education Details
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Glasgow Caledonian UniversityAnd Related Support Services -
University Of Westminster Business SchoolProject Management
Frequently Asked Questions about Alan Brown
What company does Alan Brown work for?
Alan Brown works for Utilita Energy
What is Alan Brown's role at the current company?
Alan Brown's current role is Transformation Program Director.
What schools did Alan Brown attend?
Alan Brown attended Glasgow Caledonian University, University Of Westminster Business School.
What skills is Alan Brown known for?
Alan Brown has skills like Leadership, Customer Experience, Presentation Skills, Self Management, Stakeholder Engagement, Business Process Design, Business Transformation, Stakeholder Management, Brand Ambassadorship, People Management, Business Design, Agile Project Management.
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