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Alan Brown Email & Phone Number
Transformation Program Director
at
Utilita Energy
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Transformation Program Director
Location
Southsea, England, United Kingdom
Who is Alan Brown? Overview
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Quick answer
Alan Brown is listed as Transformation Program Director at Utilita Energy, based in Southsea, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Alan Brown.
Alan Brown previously worked as Senior Program Manager at Centrica and Head of Transformation at Yu Energy. Alan Brown holds Bachelor’S Degree, Business, Management, Marketing, And Related Support Services from Glasgow Caledonian University.
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Utilita Energy
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Profile bio
About Alan Brown
An accomplished Digital Transformation and Business Change Professional with experience gained within Energy, Telco, Home Services and Banking sectors. Skilled in designing, building and embedding end to end Transformation programmes. Specific expertise in business process architecture, implementing innovative strategies that drive organisational transformation, value optimisation, operational efficiency and business change. Holds a demonstrable track record leading multiple projects that deliver profitable growth. Capable of developing partnerships and building positive relationships with stakeholders, external partners and regulatory bodies. Possesses a collaborative leadership style finely tuned over 8 years as a Chief of Staff alongside various other roles. Working with multiple business streams to align on strategy, link solutions to needs, achieving profitability and delivering on goals and objectives. Highly adaptable and resilient, thriving on challenges, generating optimal results with a positive work ethic and desire to continually build on success. CORE COMPETENCIES Digital Transformation & Business change Programme & Project management Mergers & Acquisitions expertise Critical thinker & analytical problem-solver Effective planning & strategy know-how Organisational & multitasking capabilities Team leadership & development Excellent interpersonal & communication skills Decision making
Listed skills include Leadership, Customer Experience, Presentation Skills, Self Management, and 51 others.
Current workplace
Alan Brown's current company
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10 roles
Alan Brown work experience
A career timeline built from the work history available for this profile.
Senior Program Manager
CurrentNet Zero Ventures Programme Manager - Demand Side Response, Insulation, Solar, Battery, Heat Pump & Net Zero Transformation Programmes
Feb 2023 - Present
Head Of Transformation
Head of Transformation responsible for digitising and automating the end to end business. Sourcing, implementing and integrating solutions from key partners including Salesforce, Mulesoft, D&B, Experian, DocuSign and Gorilla.
Apr 2021 - Feb 2023
Integration Lead & Chief Of Staff
Created and coordinated the communication and change strategy to internal and external stakeholders throughout the OVO takeover and transitional periodForecasted and planned the potential shape of the retail operation post COVID-19, transforming traditional ways of working utilising digital and RPA capability to incorporate less office based working, increasing customer experience and reducing costs
Dec 2019 - Mar 2021
Strategy & Transformation Lead & Chief Of Staff
Post the npower merger exit, streamlined the retail operation to be attractive for potential takeover bids or fit for purpose to enable a merger.Developed an innovative new retail strategy to incorporate increased digital customer journeys, robotic automation and offshoring.Communicated business changes to internal and external stakeholders
Jan 2019 - Dec 2019
Merger Integration Planning Lead & Chief Of Staff
Managed the due diligence work required prior to announcement of proposed SSE and npower merger.A key member of the merger clean team. Liaised with the npower and consultancy teams to develop the joint business plan, synergies, target operating model and integration blueprintCollaborated with legal, finance and consultancy teams to develop the QFBS.Liaised with consultancy partners on communications to stakeholders, potential investors and CMA investigation
Mar 2017 - Dec 2018
Business Transformation Lead & Chief Of Staff
Key member of the project team tasked with modernizing the retail operation and aligning change to the overall Retail business strategy.Redesigned the customer contact experience segment of the project, through the leadership of workshops with SME, IT and Accenture.Communicated overall project progress, new vision and strategy to internal and external stakeholders.Introduced voice analytics and robotic automation into the customer service operation.
Oct 2014 - Mar 2017
Business Transformation Lead & Chief Of Staff
Redesigned the internal sales processes and compliance framework post the OFGEM fine for doorstep mis-selling.Part of the Customer Relations leadership team that introduced the UK energy sectors first Customer Charter. This was a landmark achievement commended by regulatory bodies and charities across the UK. Worked extensively with internal and external stakeholders to establish Customer focussed improvements within our business including Customer Forums, Bill Redesign and increased awareness of vulnerable customers.
Oct 2011 - Oct 2014
Sales & Marketing Operations Manager
Sales and Marketing manager responsible for energy, telco and home services targets across 5 UK contact centres. 3,500 staff selling products using both inbound and outbound telephony channels.Developing business processes for implementing new products and communicating sales process to sales staff.
Feb 2004 - Oct 2011
Customer Service Manager
Contact Centre Customer Service Manager responsible for 8 managers and 100 FTE. Operational role handling inbound telephony calls from customers. Managed KPI performance, engagement and service quality standards.
Sep 2000 - Jan 2004
2 education records
Alan Brown education
Bachelor’S Degree, Business, Management, Marketing, And Related Support Services
Glasgow Caledonian University
Project Management
University Of Westminster Business School
FAQ
Frequently asked questions about Alan Brown
Quick answers generated from the profile data available on this page.
What company does Alan Brown work for?
Alan Brown works for Utilita Energy.
What is Alan Brown's role at Utilita Energy?
Alan Brown is listed as Transformation Program Director at Utilita Energy.
Where is Alan Brown based?
Alan Brown is based in Southsea, England, United Kingdom while working with Utilita Energy.
What companies has Alan Brown worked for?
Alan Brown has worked for Utilita Energy, Centrica, Yu Energy, Ovo, and Sse Plc.
How can I contact Alan Brown?
You can use AeroLeads to view verified contact signals for Alan Brown at Utilita Energy, including work email, phone, and LinkedIn data when available.
What schools did Alan Brown attend?
Alan Brown holds Bachelor’S Degree, Business, Management, Marketing, And Related Support Services from Glasgow Caledonian University.
What skills is Alan Brown known for?
Alan Brown is listed with skills including Leadership, Customer Experience, Presentation Skills, Self Management, Stakeholder Engagement, Business Process Design, Business Transformation, and Stakeholder Management.
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