The mortgage sector is being revolutionized by both internal and external factors. The field is facing disruption from up-and-coming fintech companies as data tools such as artificial intelligence are redefining lending mechanisms. Historically low interest rates, incredible interest rate increases, and cultural shifts, forever impacting businesses, employees, and customers, have created capacity challenges and heightened the need for swift pricing, execution, and asset sales. With digital revolutions fully underway, the mortgage lending space is poised for transformative changes.With a demonstrable history of success in the field, I direct teams to realize their full potential, benefitting both internal and external stakeholders. As senior vice president of customer experience and process improvement at Bayview Loans, I utilized data analysis, customer and employee feedback to identify needs and improve user experiences. As senior vice president and head of strategic portfolio management with Wells Fargo Home Lending, I created and executed strategies that advance business goals. Along with a high performing team of more than 100, I helped to optimize both timely loan transfers and monthly sales. Committed to driving positive results, I delivered a gain of $1.6B by divesting high risk loans with $83B in unpaid principal. I also reduced the overall portfolio of delinquent loans by 10% to achieve a savings of more than $100M. Above all, I strive to create a culture in which everyone is poised for success. By fostering an environment of honest and open communication, I’ve succeeded in leading matrix and virtual teams to excellence. If you would like to connect, please reach out to me via alan.w.jones@icloud.com.Specialties:Mortgage Servicing & Originations• Acquisitions • Operations Management • Risk Management & MitigationStrategic Planning & Implementation • Process Engineering • Customer Experience • Stakeholder EngagementMergers & Acquisitions • Financial Analysis • Team Leadership • Transaction Management • Investor Presentation