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@bayviewloans.com
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Alan Jones is listed as SVP Customer Experience and Process Solutions at Bayview Loans | Accomplished mortgage industry executive with demonstrated history driving growth & innovation at Bayview Loans, based in Charlotte, North Carolina, United States. AeroLeads shows a work email signal at bayviewloans.com and a matched LinkedIn profile for Alan Jones.
Alan Jones previously worked as SVP Customer Experience and Process Solutions at Bayview Loans and Senior Vice President Capital Markets, Head of Strategic Portfolio Management at Wells Fargo. Alan Jones holds Bachelor Of Business Administration - Bba, Accounting from Texas Tech University - Rawls College Of Business.
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The mortgage sector is being revolutionized by both internal and external factors. The field is facing disruption from up-and-coming fintech companies as data tools such as artificial intelligence are redefining lending mechanisms. Historically low interest rates, incredible interest rate increases, and cultural shifts, forever impacting businesses, employees, and customers, have created capacity challenges and heightened the need for swift pricing, execution, and asset sales. With digital revolutions fully underway, the mortgage lending space is poised for transformative changes.With a demonstrable history of success in the field, I direct teams to realize their full potential, benefitting both internal and external stakeholders. As senior vice president of customer experience and process improvement at Bayview Loans, I utilized data analysis, customer and employee feedback to identify needs and improve user experiences. As senior vice president and head of strategic portfolio management with Wells Fargo Home Lending, I created and executed strategies that advance business goals. Along with a high performing team of more than 100, I helped to optimize both timely loan transfers and monthly sales. Committed to driving positive results, I delivered a gain of $1.6B by divesting high risk loans with $83B in unpaid principal. I also reduced the overall portfolio of delinquent loans by 10% to achieve a savings of more than $100M. Above all, I strive to create a culture in which everyone is poised for success. By fostering an environment of honest and open communication, I’ve succeeded in leading matrix and virtual teams to excellence. If you would like to connect, please reach out to me via alan.w.jones@icloud.com.Specialties:Mortgage Servicing & Originations• Acquisitions • Operations Management • Risk Management & MitigationStrategic Planning & Implementation • Process Engineering • Customer Experience • Stakeholder EngagementMergers & Acquisitions • Financial Analysis • Team Leadership • Transaction Management • Investor Presentation
Listed skills include Leadership, Portfolio Management, Operations Management, Acquisitions, and 6 others.
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Improved loan origination outcomes and customer experience through process and management improvement (NPS +17 pts). Implemented user experience techniques and routines impacting customers and employees. Collaboratively led, set direction / goals / expectations, and executed critical projects and product launch.
San Francisco, California, US
Managed team of 100 with 4 direct reports overseeing portfolio of loans and mortgage servicing rights. Evaluated and determined loans to be sold or maintained in portfolio. Negotiated contracts and directed transfer of loans from Wells Fargo to purchasers. Led acquisition, due diligence, transfer, and negotiations in connection with 3.4 million loans since.
San Francisco, California, US
Led 400-person reporting and technology team [total team 1800] that established goals, forecasts, and created management routines to review and report on specific efforts of mortgage servicing group. Managed $255M expense budget. Integrated project management groups, engineering professionals, and strategy group to drive efficiency, enhance processes, and.
San Francisco, California, US
Selected to assume responsibility for poorly performing functions and drive turnaround efforts, including through financial crisis. Defined and executed strategies to restructure groups to support improved operational performance. Oversaw team of 3,500 and maintained $320M expense budget. Demonstrated leadership within industry by collaborating with.
San Francisco, California, US
Created and launched special servicing, subservicing and mortgage servicing rights [MSR] acquisition business for bank. Led operations with full P&L authority for $2B+ investment. Oversaw 1,200+-member team, including customer service, collections, REO, escrow, and investor reporting.
San Francisco, California, US
Maintained accountability for operational performance and financial results. Led transition of customers from approximately 75 acquired banking companies into Wells Fargo. Led 250+-member team.
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Alan Jones works for Bayview Loans.
Alan Jones is listed as SVP Customer Experience and Process Solutions at Bayview Loans | Accomplished mortgage industry executive with demonstrated history driving growth & innovation at Bayview Loans.
AeroLeads has found 1 work email signal at @bayviewloans.com for Alan Jones at Bayview Loans.
Alan Jones is based in Charlotte, North Carolina, United States while working with Bayview Loans.
Alan Jones has worked for Bayview Loans and Wells Fargo.
You can use AeroLeads to view verified contact signals for Alan Jones at Bayview Loans, including work email, phone, and LinkedIn data when available.
Alan Jones holds Bachelor Of Business Administration - Bba, Accounting from Texas Tech University - Rawls College Of Business.
Alan Jones is listed with skills including Leadership, Portfolio Management, Operations Management, Acquisitions, Mortgage Servicing, Risk Management, Performance Analysis, and Negotiation.
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