Alan Walters Email & Phone Number

Manchester, England, United Kingdom

Customer Segmentation & Predictive ML Sales pipeline development , A/B Testing, Azure, Snowflake. Development and scaleout of ML models into business systems.

Interim Head of Analytics & Data Systems brought in to standardise the reporting systems and business KPI's. Sales focused business so required NRT data flows and processes. Data Delviered delivered to external/internal and management audiences. Low support overhead solution delivered in a short time frame.

Rotherham, England, United Kingdom

Interim head of data supporting consolidation of customer base / migration of assets to new supplier. delivery of self service BI platform to enable more agile BAU operational support

London, England, United Kingdom

Dashboard development & Deployment in Tableau / Alteryx

Birmingham, United Kingdom

Lytham, Lancashire

Responsible for supporting strategic direction of data within inenco including tools/technology & management information. Delivery of NRT anayltics workflows, Migration of business reporting information from legacy systems Deployment of new business reporting tools (tactical and strategic) Upgrade and leaverage of datamart tech stack Design & Delivery of enhanced visualisation and insight tools to minimise anaylsis time within business Design & Delivery of Decision tree/Forecast datamodels to simplifiy forecast & anaylsis within business

London, United Kingdom

lead Anaylst supporting core BT team to use intelligent customer insight, customer lifetime value & Agile RCA to reduce BT Ofcom Complaint volumes by 40% .Designed & deployed Customer experiance portal to bring to life key customer pain points though a business cost & experiance matrix. enabling the business to drive NPS through a business benfit based model.

Waterford, Ireland

Responsible for Deep agile analytics in Eishtec, In my role, I drive business change by identifying new business problems or improved understanding on existing business challenges and at the same time supports the BAU delivery process through regular and reproducible insight. In the past 2 years I have deployed and Embedded Business Analytics and Empirical evidence based approach to improvement and change within Eishtec. Working with external and internal business stakeholders to improve understanding, measurements and manage tangible change in a fast moving business environment. Bringing statistical, empirical and evidence based understanding to our clients in a timely fashion. This is supported within Eishtec by an experienced team of contact centre experts with a focus on best in class customer experience. Working to support all business unit most efficiently leaver the information available to deliver regular deep analysis, statistical understanding, predictive forecasts and advanced segmentation's for our clients and our own business benefit. Utilizing leading statistical, visual, reporting and analysis tools to enhance the customer experience and improve the cost to serve and financial performance of the entire business.

London, United Kingdom

Over the past two years I have been focused on delivering strategic & tactical reviews of businesses performance across a diverse range of internal & external customers and business information. I have delivered key insight through a process of identification, analysis and execution that has enabled key strategic actions and projects to be delivered that have a substantial impact on both short and medium term financial and operational performance.I have been responsible for the identification of market and internal opportunities to support business development and improvement across all business Division's within TalkTalk. This includes the presentation of Analysis and recommendations stakeholder groups, the preparation and review of detailed models and presentations, the support of Ad-Hoc queries from senior management and functional teams, weekly, monthly tactical/strategic reporting where not already available within the business. • Recommended £12.3 in improvements and enhancements to cost and customer experience • Supported 3 priority programmes from conception through to completion• Provided actionable & repeatable insight analysis on business deliveries to ensure continued success• Supported project management, business analyst and MI teams in BAU handovers• Provided key man support to senior stakeholders to assist with synthesis of projects and progress

Manchester, United Kingdom

As Project Manager I was responsible for improving the customer experience in all facets of inlife service within a CE Programme. Initial support provided in scoping and definition of structure for entire Programme, including work-stream demarcation, performance metrics and project level deliverable's. • Delivered a 30% cost reduction to the call centre for technical faults customers over a 12 month period• Improved customer satisfaction metrics markedly over same period• Progress/Analysis reporting to Executive Team and Stakeholders for all aspects of project, and to all levels of Business Sponsor and Exec Stakeholders.• Supervising other project managers, process Analysis and Data Analysis teams, Formalising requirements

London, United Kingdom

Project Manager responsible for improving the early life customer experience within a CE Programme. Initial support provided to programme in scoping and definition of structure for entire Programme, including work-stream demarcation, performance metrics and project level deliverables. • Programme reductions of £8m delivered• Responsible for all aspects of project management• Lead Analyst of data/metrics/insight throughout project/programme• Supervision and support to Project and Analytical team members

Assisted Mc kinesy consultants with creating a programme of work to improve customer services within TT. Included idenifing areas for focus, Cost vs Benifit anaylsis. Issue identification and win wins.

senior project/implementation manager on delivery of Start-up ISP services infrastructure.