Alan Willemssen Email & Phone Number

Lawrence, Ks, Us

• Ensures policy and procedures are reviewed and updated according to established schedules and according to relevant security requirements, changes in the organization, and newly identified security risks• Ensures the system of record for policies, standards and procedures is understood and up-to-date with the most current documentation• Monitors compliance with internal controls• Analyzes, reviews, researches and follows-up on data from tools and security alerts for suspicious activity• Defines thresholds and identifies specific patterns of behavior indicative of malicious activity• Escalates, as appropriate, suspicious and/or malicious activity• Interfaces with internal and external auditors as a central point of contact / escalation point and reviews audit evidence for completeness and accuracy, ensuring the delivery of quality services regarding important issues and deadline-sensitive information• Performs traceability reviews to ensure all SOX and PCI requirements are met through the appropriate controls - have the ability to understand the relationship between similar requirements coming from different sources in order to provide control and consistency during the audit process• Engages with technical control/process owners to understand technical process steps, draft policies and procedures, and drive to complete documentation that aligns with IT controls• Maintains and supports an effective process to periodically review users' access rights for privileged users and users of applicable systems and applications• Perform security role mining, role analysis, role creation, and role maintenance activities• Review and maintain Segregation of Duties (SOD) in applicable systems and applications• Provides support or compliance consulting on complex IT projects• Facilitates the communication of security issues and risks

• Provided technical support for domestic and international clients with duties including:o Provided all levels of technical support (server, data, network, call center, desk side) on daily trouble tickets with a focus on resolving issues according to Service Level Agreement (SLA)o Managed change requests and integrate into currently scheduled projectso Daily duties involved break/fix, builds, PC imaging, installations and remote support of servers, desktops and laptops for all locations, local and remoteo Experience supporting a diverse mix of global enterprise applications such as CommercialWare, SAPo Installed, configured, hardened, managed and provided troubleshooting support for Windows environments (servers, desktops, laptops)o Managed group policies and access control lists for domain resources in an Active Directory/Exchange (2003, 2007, 2010, 2012) environmento Reviewed, managed and execute contracts with outside vendors to deliver needed resources per SLAo Created and maintained a knowledgebase of licenses, inventory and standard solutionso Planned, managed and maintained global enterprise-wide project plans for production deployments and packages about applications and client-side tools from development to productiono Documented and implemented procedures for new user accounts, terminations and change requestso Designed and installed network solutions including running cable, patch panels, network jacks and deviceso Trained, support and maintained ERP infrastructureo Developed, implemented and tested Business Continuity and Disaster Recovery planso Educated, supported and assisted with troubleshooting and resolving enterprise-level issues across multiple international domains and networks in local and remote branch officeso Established policies and standards to secure internal resources from external risks per SEC rules and regulations and to comply with the Sarbanes-Oxley (SOX) Act

Greater New York City Area

• IT Project Manager in Technical Support departmento Managed daily change requests and break/fix ticketso Provided support on daily EDI/SysPro systemo Maintained a knowledge base using collaboration and data sharing technologieso Supported and resolved issues across domains and networks

• Technical Support Specialist working in Verizon’s PMO/Outsourcing and Integrated Solutions department• Providing outsourcing solution support on a $100 million contract for the client Mitsui & Co., USA with duties including:o Provided technical support on daily trouble tickets with a focus on resolving issues according to Service Level Agreemento Trained and transitioned on boarding staff with procedures and policies as well as business and technical solutionso Maintaining a knowledge base using collaboration and data sharing technologies (i.e., SharePoint) o Identified and documented over 80+ technical issues for knowledge baseo Educated, supported and assisted with troubleshooting and resolving enterprise-level issues across multiple international domains and networks in local and remote branch offices

• Team Lead of three consultants and two full-time employees who provided technical support for over 2,000 clients based in North and South America with projects and duties including:o Utilized ticket management system (TOPdesk) to control over 100 tickets on a daily basis which include various break/fix issues, builds and deployments, projects and service requestso Supporting an on/off boarding of employees to parent company’s network for many affiliated subsidiarieso Deploying security enhancements and remote access technologies (Mobile Connect (MCOP)), virtual meeting applications and employee notification technologies (Wallace Wireless)o Managing a project to deploying a Ghost Server environment to reduce time to delivery for computer buildso Working with several Senior Executives to relocate desks and equipment for Human Resources, Payroll, Financing, Trading Floor and Corporate Administrationo Maintaining a knowledge base using TOPdesk issue management system and SharePoint o Managing group policies and access control lists for domain resources in an Active Directory/Exchange (2003, 2007, 2010) environmento Reduced resources expenditure by utilizing team leadership skills to develop and deploy global standards for PCs/laptops staying within budgeted resources and deadlineso Obtained appropriate external/internal resources to build necessary trusts with Corporate, Business, Legal/Compliance and Technical divisions in a highly professional mannero Established policies and standards to secure internal resources from external risks per SEC rules and regulations saving costs to secure against Internet attacks and to comply with the Sarbanes-Oxley (SOX) Acto Identified risks and provided, monitored and measured controls to ensure project’s time, costs and scope are maintainedo Ensuring customer satisfaction through feedback and surveys and producing performance reports

o Utilized ticket management system (Remedy) to control over 100 tickets on a daily basis which include various break/fix issues, builds and deployments, projects and service requests• Stepped into a Team Lead role to turn around a five-year $58M contract with Mercer Human Resource Consulting from a critical situation in three months leading to an manageable account including:o Established policies and procedures for daily break-fix issueso Streamlined system builds for timely delivery to end userso Reestablished a working relationship with client and IBM to bring about more competent and reliable service• Managed a five person team for a year-long international (USA/Ireland/Tokyo/Singapore) project migration of over 10,000 accounts for Starwood Hotel & Resorts Worldwide, Inc. which duties included:o Reduced costs by crashing the schedule to accommodate an early completion of assigned taskso Building, configuring and troubleshooting Windows 2003 serverso Managing group policies and access control lists for domain resourceso Migrating existing accounts and setting up new accounts and permissionso Troubleshooting and resolving issues across multiple domains and networks• Provided System Administration support for Morgan Stanley, Starwood Hotel & Resorts Worldwide, Inc and Mercer Human Resource Consulting

• Created, managed and maintained global enterprise-wide project plans for production deployments and packages about applications and client-side tools from development to production for over 7,000 clients• Installed, configured, hardened, managed and provided troubleshooting support for Windows and Unix Solaris desktops • Reduced costs by evaluating and implementing hardware and software solutions for web/IAP infrastructure

• Installed, upgraded, configured, and managed an intranet which includes web and proxy servers• Developed a customized Communications package which include browser, plug ins (Acrobat Reader, GhostView, QuickTime, Real Player) and Outlook email support

Certification, Pmp, Capm

PMP/CAPM Certified.

Bachelors, Commercial Arts