Alan Willett Email & Phone Number

Throughout my career, I’ve defined and executed strategies that transformed teams, strengthened operations and led to significant improvement in both top line revenue growth and bottom-line profitability.Whether leading large-scale change initiatives, instituting best practices or restructuring for improved efficiencies and cost savings; I start by creating a clear vision teams can rally around and driving alignment across levels and functions. That goes hand-in-hand with identifying key business drivers early on and leveraging data to optimize team performance and ensure leaders have the information they need to make informed decisions. My business background is both broad and in-depth with a focus on operations and corporate finance; improving processes, integrating teams and resources, and enhancing customer experience. Although I’ve held various titles during my career at Verizon, I always serve as financial steward focused on ROI and the impact to the bottom-line of the strategies we implement.Just as important has been keeping a spotlight on the customer. By encouraging a soft touch approach, remembering ongoing revenue potential and using surveys to evaluate performance; teams I’ve led achieved the highest ratings in customer satisfaction while lowering churn and write-offs. A remarkable achievement for a collections group! As business partner, people leader and cross-functional collaborator; I listen and observe to understand business needs and leverage detailed data analysis to find additional insights. I get colleagues and teammates involved in crafting strategy, facilitating buy-in; and communicate continuously to ensure alignment, focus on common goals and project success. Strengths Include: Revenue Cycle Management | Financial Analysis | Operations Management ǀ Contact Center Management | Strategic Planning ǀ Consolidations ǀ Credit, Fraud & Risk Management ǀ Customer Acquisition & Retention ǀ Project Management ǀ Financial Reporting

Listed skills include Financial Services, Finance, Telecommunications, Call Centers, and 36 others.

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  University Of Tennessee, Knoxville

  Finance