Alan Miller Email & Phone Number

Dallas/Fort Worth Area

Industry: Healthcare Information Management / Healthcare Construction / IS Project ManagementPMO Governance and Strategic InitiativesLeading the core information technology teams (Core Infrastructure, Deployment/Field Services, Network, Telecom) and EPIC/Clinical Application teams through all phases of construction for business development, new technology implementations, mergers, acquisitions, divestitures, new construction and remodeling initiatives for Baylor Scott & White Health hospitals and clinics.Providing strategic program/project management consulting to the Baylor Scott & White Information Services project management office (PMO) for process improvements. Define, design, implement, and manage FIT (Facility Infrastructure Technology) PMO standards, methodologies, tool sets, key performance indicators (KPIs) and proven practices to support the BSWH IS FIT PMO and core technology groups with adherence to corporate, governance, and regulatory initiatives.

Dallas/Fort Worth Area

Client: Baylor Scott & White HealthIndustry: Healthcare Information Management / Healthcare Construction / IS Project ManagementRole: IS Project Management Contractor/ConsultantLeading the core information technology teams (infrastructure, field services, networks, telecom) through all phases of construction for business development and merger & acquisition initiatives for Baylor Scott & White Health hospitals and clinics; managing team efforts in infrastructure, hardware, networks, telecom, and clinical applications.Providing strategic program/project management consulting to the Baylor Scott & White Information Services project management office (PMO) for process improvements. Define, design, implement, and manage PMO standards, methodologies, tool sets, key performance indicators (KPIs) and proven practices to support the BSWH IS PMO and core technology groups with adherence to corporate, governance, and regulatory initiatives.

Plano, Tx

Company formally known as: Equator LLCManaged all SaaS programs (iterative, waterfall, agile) for major client accounts and establishment of first-ever Program Management Office (PMO).• Successful management of the implementation of 700+ initiatives (170,000+ man hours) across multiple clients and programs; portfolio ownership of 11 of the 13 client accounts (Altisource, Capital One, Chase, HSBC, GMAC, Wells Fargo, etc.)• Establishment of PMO proven practices and Resource management proven practices (training, standards, methodologies, tool sets)• Establishment of corporate SharePoint client sites used as the record-of-source for all project documentation (SOWs, RFPs, requirements, designs, configuration diagrams, meeting agendas/minutes, amendments, etc.)

Client: Equator, Llc (Plano, Tx)

Short-term contract taking on the senior project manager role for the Wells Fargo account to manage a large-scale, multi-initiative, multi-life stage SaaS project (waterfall and agile) for this key client account.

Dallas/Fort Worth Area

Managed payment processing point-of-sale (POS) initiatives in retail/restaurant industries that included software development projects (internal and third party) in both US and international levels (Canada, United Kingdom, India, South America, Philippines) for major accounts (First Data (FDMS), Heartland, Micros Systems, Radiant, GE Capital). Initiatives followed waterfall and iterative methodologies; occasional use of agile based upon client.• Instituted the Business Analyst SharePoint knowledge base• ServPOS – a wireless-device application to expedite table-turnaround and consumer identity protection by facilitation of the payment process at the table. Also included a web-enabled estate management system for restaurants with multiple locations.• Arcos Dorados – (McDonald’s, South America) implementation of countertop-driven customer-facing payment process facilitation. Pilot project’s success led to development/implementation of kiosk driven customer order and payment facilitation across all McDonald's restaurants in Argentina.

Dallas/Fort Worth Area

Global Technology Project Management • Managed implementation of three large-scale ($10-$11MM) software upgrades (waterfall and iterative) for the World Investment Services (WINS) application. Team members (25+) located in Dallas, New York, Boston, Bournemouth, Luxemburg, Dublin and Edinburgh• Evaluated current organizational project management methodologies and made process improvement recommendations to business owners and the Enterprise Project Management Office. • Strategized and consolidated the master project plan to better utilize resources (internal and third party [SunGard Global Services]) which in turn resulted in more expedited software implementations in each upgrade phase; also resulted in greater project cost savings when compared to previous projects. CSW Disaster Recovery Manager • Managed development (waterfall and iterative) of a disaster recovery system for the Customer Service Workstation (CSW) client investment application which handles $40-$45MM in daily transactions. Team members (15+) located in Dallas and New York.• Strategized and consolidated the master project plan t o better utilize internal resources which in turn resulted in project completion two months ahead of schedule and at a great project cost savings.

Denton, Tx

WWMCCS Site Trainer (FEMA); Denton, TX• Trained communications center personnel (civilian/military) on day-to-day operations/updates of the World Wide Military Command & Control System (WWMCCS) which provided real-time operational readiness status reports on a global level of all military establishments for all military branches.• Provided telecommunications support to worldwide military intelligence agencies and to state/federal agencies, during natural disasters.• Researched and developed new security intelligence management procedures and developed disaster planning/recovery systems on a global level.

Camp Humphreys, South Korea

• Chief analyst in charge of providing operational statistical reports to the Director National Security Agency (NSA) and the communication center’s chief operating officer.• Lead telecommunication support project teams for 3 exercises over a 2.5 year period for Exercise Ulchi Focus Lens in South Korea. This is the world's largest command and control military exercise comprising all military branches; both US and South Korea.• Recognized by the National Security Agency, Army Signal Corps, and regimental commands for the submission of error-free security reports over a 2.5-year period to the Director of the National Security Agency.• Recognized by the U.S. Air Force for the secured installation of the 619th TCS (Tactical Communication Squadron) facilities; assisting with secured communication setups on the U.S. Army communications system and the acquiring of required classified communications security documentation.

B.S., Information Systems

Pmp®/Capm® Certification Exam Prep Course Certificate, Project Management, 35 Hours

Activities and Societies: N/AThis course covered basic project management vocabulary, concepts, principles, and formulas needed to prepare.

Ait - Telecommunications, Honor Graduate

Basic Training, Bravo 2/13; 4Th Platoon

Education record