Alan W L Wong Email & Phone Number

Hong Kong, Hong Kong Sar

- Led an operations team to supervise daily operations of the entire Hong Kong Island, Kowloon and Cross-Harbour Tunnel bus network- Formulated financial analysis and patronage projection for senior management to examine the profitability and business prospect comprehensively- Investigated various incidents and suggested improvement areas on strengthening bus type training and bus route familiarisation for bus drivers as to ensure service quality and safety

Hong Kong, Hong Kong Sar

Performed bus driving duty to deliver the best and comfortable services to commuters

Hong Kong, Hong Kong Sar

Performed bus driving duty to deliver the best and comfortable services to commuters

Hong Kong, Hong Kong Sar

- Supervised daily franchised bus operations of Kowloon and Cross-Harbour Tunnel bus routes- Managed franchised bus route KPIs through regularly reviewing patronage reports, rectifying lost trips and persistent punctuality problems, investigating repeated customer complaints and ridership or trip contribution- Handled with customer service management (CRM) through issuing notices addressing on bus service level adjustment and investigating customer complaints regularly

Hong Kong, Hong Kong Sar

Supervised daily franchised bus operations of Central and Western districts bus routes on Hong Kong Island in a sustainable business model through streamlining and restructuring bus route network parallel to commissioning of MTR West Island Line

Hong Kong, Hong Kong Sar

Assisted in supervising daily franchised bus operations of Kowloon and Cross-Harbour Tunnel bus routes in a sustainable business model through streamlining the timetable of jointly-operated Cross-Harbour Tunnel bus routes

Hong Kong, Hong Kong Sar

Participated on-job rotation in different in-house departments for familiarising daily franchised bus operations, fleet management, customer service management, formulation of Bus Route Planning Programme with local stakeholders and government authorities

Kowloon, Hong Kong Sar

Presented in daily local news reports in TVB News Channel and conducted interviews

Master Of Arts (Ma) In Transport Policy And Planning, Transport Policy And Planning

Bachelor Of Communication, Chinese Journalism