Alan Zipkin Email & Phone Number

Vancouver, BC, CA

Global Relay is a technology services company providing software-as-a-service electronic message archiving, instant messaging, compliance and supervision solutions with a focus on highly regulated industries

• Client: BNY Mellon / Project: Develop database of Due Diligence Questions (stored in PMAPS) to streamline answering process.
• Develop style guide to assure consistent approach to language
• Interview subject matter experts to review questions and confirm answers
• Engage with legal experts to obtain approval for questions and answersClient: Purdue Pharma / Project: Work with Human Resources department to re-organize job descriptions.
• Develop process to engage managers to solicit updated descriptions
• Edit for consistency; update SuccessFactors HR system

New York, NY, US

Pre-sales support for print services (2D and 3D), SaaS Print-to-Web eCommerce solution, construction information management system, high-resolution displays, and integrated digital document management solutions.- Developed suite of applications for product demonstrations.- Created demonstration scripts and conducted sales training

Atlanta, Georgia, US

Client: Connolly Healthcare – On a short term assignment as part of a Technical Writer team, writing and editing policies, plans and procedures to ensure compliance with HIPAA regulations for protecting privacy of client Protected Health Information (PHI).

Wallingford, Connecticut, US

• Pre-sales support for national channel and direct sales team including sales traininig
• Evaluate customer requirements and design and present proof of concept solutions including document/content management, workflow/business process management, imaging and electronic forms
• Develop and perform custom demos and POCs; Compose RFP/RFI responses
• Create and manage solution center tools and virtual machines to support sales efforts of business partners/resellers

US

Consulting engagements focusing on - SaaS application environment- Website development and maintenance- Technical Writing- Training

• Catastrophe modeling software and consulting firm with headquarters in Oakland, CASales Engineer
• Provided pre-sales and post-sales support for Sybase-based Business Intelligence applications for property and casualty insurance and reinsurance companies/brokers and hedge funds
• Worked with clients to gather system requirements, analyze business processes and to execute proof-of-concept
• Planned and executed software implementation in distributed system environment
• Introduced new products
• Reduced cost of performing system upgrades through use of remote collaboration tools

• Outsourced Business Development firm supporting sales / marketing for the Information Technology industry
• Developed marketing strategy and sales message for initial and follow-up contacts with "C" and director levels for clients in the Information TechnOutsourced Business Development firm supporting sales /.
• Developed marketing strategy and sales message for initial and follow-up contacts with "C" and director levels for clients in the Information Technology market
• Established and maintained relationships with prospects through structured contact (voice and e-mail) leading to setting 3-5 qualified appointments per week

Storrs, CT, US

Instructor in mathematics and statistics.

Taught Information Management and Database Design.

• Internet Rapid Application Development software for consulting firms, financial services companies and other firms engaged in eCommerce (acquired by IBM/Rational Software)
• Coordinated resources necessary for effective sales effort and client application development for SDLC toolset
• Created system prototypes utilizing proprietary design tools, Java and JavaScript
• Custom demonstrations using collaborative software
• Responded to RFP requests
• Wrote/edited marketing and training materials

Newbury, GB

• Customer Interaction Management (CIM) software firm (acquired by Aspect)
• Pre / Post-sales project management for sales of client/server and web-based CRM/Call Center software
• Analyzed clients' database and LAN/WAN environments to assure proper system development and installation
• Requirements analysis, demonstrated systems, responded to RFP requests and prepared proposals

Peterborough, Ontario, CA

• Telecommunications products and services company (acquired by BlackBox)
• Pre-sales project management for advanced client/server and telephony based enterprise CRM applications
• Defined and presented functional specifications in structured statement of work including process/workflow
• Responded to RFP requests and prepared proposal materials and collateral

Atlanta, GA, US

Predictive Dialing Systems firm (acquired by SER)- Pre-sales / post-sales project management for sale and support of CRM/Call Center software - Prepared and delivered custom product demonstrations and customer education - Analysis of clients' database and network (LAN/WAN) environment - Requirements analysis, demonstrated systems and responded to RFP.

• Wrote/edited user documentation for distribution application, including screen and field level help text
• Developed technical writing/documentation standards
• Provided systems and application training for technical writing/QA staff

Eagan, MN, US

• IBM Business Partner (no longer in business)
• Consulting and training for mid-range and personal systems clients
• Developed technical/marketing collateral and direct mail establishing and enhancing customer relations

Armonk, New York, NY, US

• Consulting/technical sales support through innovative methods to assist end-users and business partners
• Conceived and published award-winning monthly 50-page publication, distributed in printed and electronic form, generating improved customer awareness, satisfaction and sales
• Research to resolve clients' technical questions and concerns
• Installation and upgrading of hardware and software
• Customized training
• Wrote operations and administrative guide for IBM mid-range products

• Startup mini-computer company (no longer in business)
• Systems installation/implementation plans with customers
• Wrote and edited end-user documentation and training materials
• Customer and peer technical education
• Designed and implemented on-line information systems to manage corporate marketing database

Cedarburg, WI, US

• Relational database management software
• Determined and implemented enhancements for SQL-like software product
• Consulting support to field force on database applications Manager of Technical/Consulting Services
• Managed and developed staff of consultants/applications developers
• Service offerings including systems analysis, software conversion and training Senior Technical Consultant
• Developed, maintained and documented database, executive information systems and graphics applications

New York, NY, US

- Programmer/Analyst developing and supporting interactive and production applications written in COBOL, FOTRAN and APL- Actuarial Assistant

Arlington, Virginia, US

Ma, Statistics

Bachelor'S Degree, Mathematics

Science Diploma