Reduced customer wait time by ensuring prompt clearing and sanitizing of departing tables in 6 dining areas Set up, stock, and maintain 3 side stations before, during, and after each shiftRegularly support teammates and management by volunteering to roll silverware, stocking, and in inventory control as neededTrained 6 new hires emphasizing sanitary standards, speed, courtesy, teamwork, and attention to detail

Collaborated with a rotating team during opening, mid-day, and closing shiftsCentralized COVID-19 policies and procedures, ensuring all work and dining areas were continually and thoroughly sanitized in accordance with standard set by the CDCResponsible for bussing and sanitizing tables, returning and organizing dishes for dishwashing team, setting up and maintaining stock and cleanliness of side stations, trash removal, sweeping, mopping, and vacuuming to manager approval

Tripled resident attendance to recurring hall and on-campus events by creating, advertising, and hosting new and unique programming Received multiple programming awards for innovation and resident involvementFostered community amongst residents prioritizing safety, social distancing, education, accessibility, and resident needs/perspectiveMaintained weekly documentation and communication with Residence Life administration, housekeeping, maintenance staff, and counseling and administrative support as well as conducting surveys to track and enhance resident satisfactionAssisted in the selection, evaluation, and mentorship of incoming and first-year RAs

Maintained a clean, organized inventory and curated displays of rotating seasonal merchandise of over 300 sales items Proactively assisted over 100 customers per shift by providing merchandise expertise, answering questions, processing orders, and handling payments ensuring seamless and accurate cash flowUtilized unique selling tactics exceeding sales goals and improving customer loyalty