General Manager of the Madison Heights, Michigan location of Mazzella Lifting Technologies. As a company, Mazzella provides great lifting solutions--we offer all styles of slings, cranes, hoists, engineered lifting devices along with the training and in field inspection and repair services that support our products. Some of the major market segments we serve are: Steel, Construction, Energy, Vehicle and Durable Goods, Paper Mills, Crane Dealers, Distributors and Oil & Gas.

AVIS Budget Group is the largest vehicle rental car business in the United States and as an Operations Manager. My duties include managing multiple organized (Union) work groups in achieving daily sales goals, exceeding customer service with consistent coaching and proactive leadership. I directly manage the 65 Courtesy Bus Drivers with DOT standards, new hire training, annual requirements as well as interviewing and discipline.

Oversaw and led all aspects of $8.8M branch; involved guiding and directing 4 department heads, 6 mid-level, managers, and 100 employees in Operations, Business, Sales & Marketing, Warehousing, and Production. Defined overall branch vision and tone of all activities including, but not limited to, strategic plans, target growths, profitability, and customer and employee retention. Managed annual budgeting process. Chaired weekly managerial meetings consisting of topics such as safety, sales and production goals, performance, and problem solving. Interviewed, hired, trained, evaluated, rewarded, and disciplined staff. Administered all employee files for HR. Tracked and maintained weekly chemical inventory. Reviewed weekly payroll, imputed adjustments, and timecards for accuracy. Ensured 100% compliance with all laws and regulations. Reported on branch activity and summarized performance on daily, weekly basis, and monthly basis.

Coordinated and led all day-to-day service delivery of +55 employees. Hired, trained, evaluated, rewarded, and disciplined staff. Conducted weekly meetings. Devised continuous improvements.Achievements:•Boosted employee retention from 62% to 88%.•Raised production by $290K while lowering labor costs by 5%, enhancing employee efficiency through improved training, incentives, and empowerment.•Awarded “Operations Manager of the Year.”

Managed all daily administrative activities of large fast-paced $8M facility with 15 employees; included, but was not limited to, payroll, data entry, inbound customer calls, outbound accounts receivable calls, and cash management.Achievements:•Improved write-offs by highest % companywide, by 15% over previous year in uncollected monies.•Enhanced departmental efficiency, implementing improved training and retraining methods.•Strengthened branch-wide communication, launching and serving as editor of branch newsletter.•Awarded “Office Manager of the Year.”•Advanced in only 4 months from initial “Manager in Training” position as Office Manager Assistant.

UNITED STATES COAST GUARD (USCG), Multiple Locations in Michigan & Florida • 1989 – 2000 1 of 7 US uniformed services specializing in search and rescue and law enforcement.1st Class Petty Officer (Honorable Discharge)Served multiple roles throughout tenure including Human Relations Council President, Operations Petty Officer managing 26 personnel, Computer Systems Manager training +80 operators, USCG Reserves Liaison Officer overseeing 25 personnel, Certified Federal Law Enforcement Officer training +80 personnel, and Deck Petty Officer supervising 35 personnel. Performed as rescue swimmer, boat crewman, and boat driver for search and rescues. Achievements: •Conducted +1,500 boarding’s and 845 search and rescue missions personally, and logged +10,150 hours as boat captain.•Increased accountability during search and rescue missions by 48% and conducted +85% more law enforcement boarding’s(stops) in 1 year; led to “Enlisted Person of the Year” award for entire 7th District of USCG.•Voted “Sailor of the Quarter” 3 times by peers, and named “Top Honor Graduate” of Law Enforcement School.•Saved drowning victim through life-saving dive into water; awarded “USCG Achievement Medal for Heroism.”•Received total of 14 formal commendations and numerous informal accolades for outstanding performance, contributions, and leadership.NOTE: Additional experience with USCG includes roles as: Defensive Tactics Instructor and Blue Falcon Narcotics Testing Instructor.