Responsible: for crisis management and business continuity planning. Comprehensive knowledge of responding to complex international situations.Achievements: • Highly commended for Incident Management (CIR). • Shortlisted for Transformation of the Year (CIR).

Responsible: adhered to business continuity requirements of ISO 27001 and ISO 20000. Trained business unit staff and assisted them with the completion of their BIAs and BCPs. Monitored BCMS performance with Security Compliance and ensured BIAs, plans, tests, exercises were completed to schedule. Participated in regular external audits.Achievements:• Received 6x internal “shouts” from Virgin Media’s internal recognition system.• Helped achieve re-certification to ISO 20000 (regarding Service Continuity and Availability Management).

Responsible: incident management and business continuity planning, including BIAs/BCPs/DR plans. Developed a planning platform and business continuity elearning site. Tested and improved the enterprise notification system. Regular DR site tests with comprehensive recovery site invocation plan. Supplier preparedness checks and business continuity contract schedules. Supported projects and planned events.Achievements: • Promoted from Business Continuity Manager to Senior Business Continuity Manager. • Winner of Transformation of the Year (CIR).• Shortlisted for Initiative of the Year (CIR).• Shortlisted for Most Effective Recovery of the Year (CIR) for the response to Hurricane Sandy.

Responsible: supported departments with BIAs and BCPs. Helped configure Shadow Planner and migrated BC documents to the system. Trained staff. Assisted response to incidents during and out-of-office hours. Participated in exercises. Produced lessons learnt reports.Achievements: • Highly Commended by Alarm for Operational Risk.• Team nominated for You Make a Difference in Essex Awards: Team of the Year.• Received 2x internal rewards for work.

Responsible: rolled out a business continuity programme across two manufacturing sites.