Alastair Brass work email
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Alastair Brass personal email
In my leadership roles of B2C companies over the last 15 years I have gained deep experience and understanding of offshoring and outsourcing in South Africa and across the world. As part of this I identified an opportunity to build a new business that would abolish the pain points I have personally experienced when outsourcing thousands of customer service, inbound and outbound sales, or back-office administration roles. I wanted to open up a new sector serving SMEs and large organisations across the UK where the current BPO model that every incumbent offers does not work or appeal anymore.I started amplify5 to provide rapid, scalable, and flexible solutions at significant cost savings over UK based operations. amplify5 brings deep operational experience in the BPO sector, across retail, energy, telco, travel and more as well as a unique ability to drive staff engagement and results in transformational change for its clients. I am quickly growing a new sector by serving SME customers who are new to offshoring, bringing new global companies to Cape Town for the first time, while also working to expand the operations of companies already in South Africa. I am creating ‘offshoring as a service’.
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Chief Executive OfficerAmplify5 May 2023 - PresentCape Town, Western Cape, Za -
Retail Operations DirectorMarks And Spencer May 2021 - May 2023London, London, Gb -
Customer Contact DirectorBritish Gas Jul 2020 - May 2021Windsor, England, Gb -
Transformation DirectorCentrica Feb 2019 - Jul 2020Windsor, Berkshire, Gb -
Customer Service Director (Energy)Centrica Oct 2017 - Feb 2019Windsor, Berkshire, Gb
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Transformation Change DirectorDixons Carphone Sep 2016 - Oct 2017I joined Dixons Carphone Plc as the Transformation Change Director for the UK & Ireland. I work alongside the Executive team to implement their strategic direction, drive business improvements and deliver real change for customers and employees.Working with all corners of the organisation my teams deliver strategic and cross-functional change programmes across the business. I support and engage in these highly complex projects ensuring prioritisation takes place on both the deployment of resources across the business as well as where we spend our investment funds. My role is to lead all of this work, making sure that the exec team and senior stakeholders get the projects that they want delivered, and the benefits realised that were projected. I also need to further the internal capability of the team in portfolio and programme management taking our business to the next level.
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Partnership Managing DirectorCapita Customer Management Apr 2015 - Aug 2016London, England, GbI joined Capita in early 2015 as Partnership Managing Director for Dixons Carphone and have since taken on the M&S partnership. As a seasoned leader in strategically-led business and operational turnaround, I applying extensive knowledge to help drive innovation, continuous improvement and growth within these businesses. I'm a highly energetic and charismatic leader with significant experience across all aspects of customer operations and the strategic development of complex client programmes and implementation. I have served on several management boards and has held several senior transformation roles including Service, Quality and Transformation Director UK&I and Group Lean Director at Thomas Cook Group PLC and a variety of senior management roles at Dixons Retail PLC. -
Director Of Transformation Uk&I & Service And Quality DirectorThomas Cook Jan 2013 - Apr 2015Gb -
Head Of Commercial DevelopmentDixons Retail Sep 2011 - Dec 2012
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Retail Central Operations DirectorDixons Retail Sep 2010 - Sep 2011
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Contact Centre DirectorDixons Retail 2009 - Oct 2010
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Director: Contact Centres And Macwarehouse.Co.UkDixons Retail Nov 2008 - Sep 2010
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Operations Development Manager - Root Cause AnalysisDixons Retail Nov 2008 - Aug 2009I joined Dixons Retail PLC in 2008 as part of the Operations Development Team working on operational strategy and improvement projects.
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Project DirectorJrbh Strategy & Management Jul 2007 - Oct 2008
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Msg Department ManagerProcter & Gamble Dec 2004 - Jul 2007Cincinnati, Ohio, Us
Alastair Brass Education Details
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University Of StrathclydeManufacturing Engineering
Frequently Asked Questions about Alastair Brass
What company does Alastair Brass work for?
Alastair Brass works for Amplify5
What is Alastair Brass's role at the current company?
Alastair Brass's current role is CEO & Founder of amplify5.
What is Alastair Brass's email address?
Alastair Brass's email address is al****@****plc.com
What schools did Alastair Brass attend?
Alastair Brass attended University Of Strathclyde.
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