I helped Mercator Digital complete the transition from a recruitment firm into a digital consultancy by setting out a strategy that significantly boosted revenues and headcount by over 150%. Other achievements include the diversification of the technical services portfolio to include Cloud Services, Cyber Security and Automation/AI, writing responses to bids and tenders to win over £200M of business for Mercator and associated large corporate partners. Oversaw over 400 consultants across 100+ digital projects and created a Consultants Charter to maximise quality of delivery and levels of professionalism.Established a Product Delivery community of practice to boost innovation, provided support and evangelised best practice both internally and externally to the business.

Managing a large multidisciplinary team to deliver digital transformation services into HMRC.

I managed a tender process, procured a digital agency and managed the development of a national business performance benchmarking tool. Also, my own company developed a SaaS leadership benchmarking tool which helps SME business leaders understand weaknesses in their leadership and then collaborate with others to gain ideas and inspiration to improve. It is used by 6 UK universities and over 500 users today. The tool was nominated for the DataIQ award 2020.

I returned to YunoJuno after 2 years to help them implement full IR35 compliance into their freelancer management platform. This enabled various revenue streams such as feature upsell, training and insurance. This involved working with the senior management team and chairman, chairing weekly update meetings and owning the plan surrounding the entire project.

I provided professional product management coaching to a team of 14 product managers in the casework improve team, responsible for enhancing the user experience and efficiency for 5,000 caseworkers in 14 office locations in England and Wales. This involved professional coaching in road-mapping, product strategy, go to market strategy and facilitation of workshops and discoveries.

I helped YunoJuno rejuvinate their freelancer marketplace by reviewing the freelancer onboarding journey and built a 1-year roadmap that would eventually lead to a shake-up of the booking element of their platform for SMEs and enterprise clients.

I managed a multi-disciplinary team to produce a new digital service that would consolidate all existing technology in MoJ (estimated at £10billion of spend) into a single source of truth. The project was continually assessed against the Government Digital Service Standard. I worked closely in collaboration with the Government Digital Service (GDS) and the National Cyber-Security Centre (NCSC).

GOV.UK Verify is the new way to prove who you are online so you can access digital services securely, safely and without having to use postal or face-to-face services. GOV.UK Verify is a world first and is building a new market for identity services, in the UK, in Europe and globally. As a member of the senior management team in GOV.UK, I established a new product manager role to manage a federation of commercial identity providers onto a very strict legal framework whilst monitoring their compliance against identity proofing standards. GOV.UK Verify achieved Live service status in March 2016. I then worked closely with all the successful corporations to make sure their individual strategies remained compliant with the framework.

The Money Advice Service (MAS) is an independent service, set up by Government and helps people manage their money. I provided expert product management in a highly optimised agile environment with 4 internal teams and 3 external outsourced teams. This required high levels of engagement with the senior stakeholders, sponsors, governance boards, committees and executive leaders. All products delivered on time and some below cost.

Managing projects to deliver key functionality to a new set of web-based products at ITM.

• This position was a fixed term contract to oversee the upgrade. The project involved creating from scratch the entire sales section of the system and managing a series of 3rd party tenders to purchase a separate Content Management System (CMS), Document Management System (DMS) namely Autonomy Worksite, Client Relationship Management system (CRM), Product Database, Reporting and Finance systems. • Involved entire operational responsibility and budget control of £1.5million. The role also involved daily tracking of development activity to designing and owning the project strategy and timelines. • Due to the sheer amount of business change it was also required to create discrete groups such as end user group, strategic user group, steering committee, project board plus sales and non-sales advisory groups. • This was an extremely high profile role with an intense level of planning and adaptation to change.

• This role was a fixed term contract to achieve essential efficiency gains in all service related products within Thomsons in order for the company to triple its annual profits. The role involved reviewing most of the major processes and workflows surrounding Thomsons’ pension and health & well-being services. • I streamlined the call centre and administration operations and constructed an entirely new Client Support model and pricing structure. I published the price book and product catalogue into Salesforce and introduced a new opportunity workflow process in order to better track sales activity with enhanced KPI and reporting. • This role greatly increased my knowledge in the areas of pension, tax, national insurance, workplace related benefits and HR process within SME, corporate and enterprise companies.

• Responsible for Travelport Rooms and More, a hotel reservation system launched in over 72 countries worldwide • End-to-end product lifecycle governance.• Operational governance between off-shore development team, QA and Product• Create, prioritise, maintain and deliver on agreed product roadmaps and chair weekly steering committee meetings• Present global webinars to current and prospective customer base, plus sales teams• Tactical and strategic governance of annual revenue plans based on statistical market and sales related data• Deliver product updates to account managers, country managers, regional sales teams and business development managers• Conduct detailed gap analyses and research into competitor products• Strong ability to translate key product value-add and business benefits to clients and internal stakeholders.• Manage and communicate product pricing, value proposition, release information and internal status updates throughout the organisation.

Executing against the Axxia strategy and product plans, including creating business justifications for specific projects. Drawing requirements from discussions with clients, prospects, sales and other internal stakeholders and driving delivery milestones by the development team.

Managed computer network for Sheldon School. Assisted in the installation of two new computer suites of 32 PCs in each. Performed staff NOF Training. Attended certain national events to explore new software and hardware availability to the School including a new Government WebSafe scheme.