Arkadiusz Łastowski Email & Phone Number

Gdańsk, Woj. Pomorskie, Polska

Gdańsk, Pomeranian District, Poland

- Created a quality management system, a dedicated intranet site and complete documentation for medical devices service- Analyzes and resolves customers' problems regarding hardware and software issues- Creates temporary workarounds for identified problems when possible- Handles the warranty claims and post-guarantee claims- Creates instructions, tutorials and manuals- Analyzes technical documentation and creates reports- Proposes solutions, changes in procedures and techniques- Provides information about the sales offer- Sharing knowledge with associates, Marketing and Sales Team

Gdynia, Pomeranian District, Poland

- Acts as a PM or Proxy PO (Scrum) for external teams resolving issues- Analyzes and resolves customers' problems regarding hardware and software issues- 1st and 2nd line of support for external customers regarding company’s products- 1st line of technical support for internal customers regarding company’s products- Creates temporary workarounds for web and desktop apps' problems when possible- Monitors the assigned deployment processes on ACC and PRD environments- Documents and logs all contacts and actions into CRM- Escalates to other support users’ issues unresolved at Level 1 or 2- Ensures that support SLAs and ISO procedures are strictly adhered to- Escalates tickets at risk of breaching SLA- Identifies and registers problems related to the reported issues- Follows users’ issues through to completions- Ensures that resolution and users’ satisfaction has been achieved- Acts as a Subject Matter Expert for support area- Sharing knowledge with associates, Product and Sales Team- Handles the warranty claims and post-guarantee claims- Presents the company's current offer- Updates documentation and information in Confluence and CRM tool - Adds and updates the answer templates in CRM- Proposes solutions, changes in procedures and techniques- Manages the content of support website for the customers- Creates instructions, summaries and reports

Gdynia, Pomeranian District, Poland

- Acts as a PM or Proxy PO (Scrum) for external teams resolving issues- Analyzes and resolves customers' problems regarding hardware and software issues- 1st and 2nd line of support for external customers regarding company’s products- 1st line of technical support for internal customers regarding company’s products- Creates temporary workarounds for web and desktop apps' problems when possible- Monitors the assigned deployment processes on ACC and PRD environments- Documents and logs all contacts and actions into CRM- Escalates to other support users’ issues unresolved at Level 1 or 2- Ensures that support SLAs and ISO procedures are strictly adhered to- Escalates tickets at risk of breaching SLA- Identifies and registers problems related to the reported issues- Follows users’ issues through to completions- Ensures that resolution and users’ satisfaction has been achieved- Acts as a Subject Matter Expert for support area- Sharing knowledge with associates, Product and Sales Team- Handles the warranty claims and post-guarantee claims- Presents the company's current offer- Updates documentation and information in Confluence and CRM tool - Adds and updates the answer templates in CRM- Proposes solutions, changes in procedures and techniques- Manages the content of support website for the customers- Creates instructions, summaries and reports

Gdańsk Area, Poland

- Analysing and solving problems of Clients related to hardware and software issues - Advising the best solution - Handling of service and warranty claims - Presenting current offer of the company - Implementing ISO and SLA application procedures - Controlling over the timely performed repair works - Creating individual manuals, specifications and reports

Sopot, Woj. Pomorskie, Polska

- Ongoing maintenance and customer enquiries support - Remotely troubleshooting hardware, software and corporate network issues - Implementation of the updated version of the applications - Testing the changes in the application code - Creating manuals, specifications and reports

Gdańsk Area, Poland

- Ongoing support for students and teachers - Implementation of the system PG at the PG departments - Conducting trainings - Creating manuals for users and administrators - Testing the system and bug reporting

Sopot, Woj. Pomorskie, Polska

- Caring for maintenance to keep the continuity of the currently executed projects (6 persons) - Planning and allocating work to subordinate employees - Troubleshooting hardware and software issues - Designing trainings - Standardization and validation of electronic training scenarios - Quality control and testing the developed lessons

Gdynia Area, Poland

- Designing the electronic trainings and educational materials for children and adults - The standardization and polish language correction in E-learning scripts - Testing trainings and error reporting - Helpdesk for the end users - Mentoring for the older workers - Conducting trainings for the editors

Master Of Public Administration (Mpa), Administration, Very Good

Higher education. Scholarship. Expertise Employment Law. Very good rating for a thesis: "Telework as a specific form of employment".

It Technician, It Technician, Very Good

Basic knowledge needed in the profession of information technology in the field of operating systems, programming, computer technology.

High School Graduate, General Profile With An Extended Program Of English Language, Very Good

Activities and Societies: Member of school choir, dj at school radio, editor of the school newspaper. Higher education, high average final.