Consultant- Km/Health
Sms Management And Technology
Canberra, Act
Consulted on a range of engagements that required PM, BA, User Experience (UX), Customer Experience (CX); Facilitation, Organisational Change and Information Management skills, including:Project Manager – Defence Housing Australia – Website Refresh: Deliver an Internet site refresh and CMS rollout. Establish governance frameworks for Internet operations, followed by site usability analysis. Implemented findings of the usability analysis by site redesign, introducing a User Centred… Show more Consulted on a range of engagements that required PM, BA, User Experience (UX), Customer Experience (CX); Facilitation, Organisational Change and Information Management skills, including:Project Manager – Defence Housing Australia – Website Refresh: Deliver an Internet site refresh and CMS rollout. Establish governance frameworks for Internet operations, followed by site usability analysis. Implemented findings of the usability analysis by site redesign, introducing a User Centred Design (UCD) approach, and deliver the project, migrating from external to internal hosting, with appropriate site hardening and security safeguards. Co-ordinated technical solutions for a launch of the site at parliament house with ministerial and senior defence staff. Health Advisor – NT Remote Health Workforce Agency/Department of Health and Aged Care/NT Health Services: Assisted with strategic review of service delivery approaches for primary health care in Tennant Creek, Northern Territory. The review, which involved a literature review, stake-holder interviews, focus group discussions and validation, identified priorities and made recommendations for the development and enhancement of primary health care services.Workshop Facilitator – Health Insurance Commission – HALO Project Workshop: Co-facilitated problem solving sessions for a data warehousing project to identify barriers to project success and business interventions needed to deliver a successful project.Senior Consultant – KM & Health/University of Canberra – Business Continuity Review and SystemsIntegration Scoping, Audit of IT Governance ActivitiesProject Manager – Defence Material Organisation – Management Information Systems Division, Digital Identity Management Feasibility StudyProject Manager – Department of Transport and Regional Services – System Change Request (SCR)TrackingDevelop internal capability for SMSMT in Knowledge Mgt, HealthCare, User Centered Design, IT Governance services Show less