Alaura Martucci Email & Phone Number

As Client Experience Rep: Provide exceptional and personalized service to new Paychex clients throughout their new client onboarding experience. Responsible for developing and maintaining standard operating procedures for client self-onboarding process.Educate and train clients on Paychex Flex Online payroll platform, including desktop and mobile applications.Troubleshoot and resolve or escalate technical difficulties. Contribute to company-wide KCS (Knowledge Database) by writing and editing articles, SOPs, and instructional documentation. Monitor client dashboard in real time, including live customer support via phone/chat/email, as well as upselling where applicable. Use Salesforce to review and update client leads or opportunities, as well as refer clients to alternative services or departments available under the Paychex umbrella.Use DocuSign to obtain necessary documentation (e.g. tax forms, power of attorney, service agreements, etc.) from clients. Participate in User Acceptance Testing (UAT) of brand new customer interface (and subsequent updates) for self-onboarding in Paychex Flex. As Implementation Service Specialist:Coordinated and processed client payroll data, tax agency setups, and employee onboarding information.Researched and resolved client and system issues to ensure accurate payroll reports and tax returns.Collaborated with sales, ongoing service, and ancillary product teams to meet client needs.Participated in beta experimentation for possible expansion of online payroll experience. Served as Team Lead during supervisor absences. As Senior Payroll Specialist/Payroll Specialist:Delivered quality service to Paychex clients through phone, email, chat, and other avenues.Followed up on outstanding items to issue completion. Documented all customer interactions via Cisco Finesse/Upstream phone/chat systems. Served as Certified Field Operations Mentor for new and inexperienced teammates.

Center For Prevention And Outreach

Assisting the Coordinator of LGBTQ* Services with creating and implementing LGBTQ Programming, including major revisions to the Safe Space Program.• Assisting with administrative tasks, answering phones, making copies, organizing promotional materials.• Generating content for weekly LGBTQ* listserv emails. • Creating an inventory system for management of office supplies.• Event planning for campus-wide events. • Conducting outreach to student population through social media, email, and in-person presentations.

Office Of The Vice President For Student Affairs

• Completing projects and tasks for the Office of University Community Standards and the Office of Veterans Affairs as needed to assist with daily functions. • Handling of confidential information in a discreet and professional manner. • Drafting documents, letters, and emails for faculty and directors. • Developing and updating social media initiatives and campaigns on all Student Affairs social media platforms.

• Maintained records of contracts, insurance, capital improvement, and tax exemption certificates for all sales accounts.• Generated and analyzed budgetary reports using Starbuilder and Microsoft Access.• Requested documentation (such as capital improvement, tax exemption certificates, and company information sheets) from all new and existing accounts.• Prepared invoices for accounts payable and executed three-way matching for all purchases.• Wrote company-wide memos, generated purchase orders, and typed proposals for the purchasing and sales departments.• Completed general office manager duties including maintaining orderly filing system, scheduling conference room use and meetings, updating employee calendar, faxing, copying, and answering high-volume, multi-lined phone system.

Filing, Answering video phone for DYF office hours, using American Sign Language (ASL) to interact with Deaf community, weekly staff meetings with founder, board member, advertising, grant research, social media (set up Facebook and Twitter pages, responsible for updating.)

NYU Work-Study ProgramLiteracy and Math tutoring in 7th grade self-contained special education classroomOne-on-one and group work with special needs childrenGrade tests and homework assignments Help with lesson planningAssist classroom teacher in keeping class behaviors under control.

Coordinated seating, assisted other hosts, answered phones, etc. *I resume this job every summer and winter break. I am away at school the rest of the year.

Helped with various office duties such as filing, invoice write-ups, data entry, and photocopying. Assisted occasionally in answering multi-line phone system.

Bachelor'S Degree, Multi/Interdisciplinary Studies, 3.8

Activities and Societies: Recipient: Marylou Stewart Pride Scholarship Concentrations in: Women's and Gender Studies Sociology Nutrition

Bs, Nutrition/Dietetics

Activities and Societies: ASL Minor. Major: Nutrition and Dietetics Minor: American Sign Language

Ny State Regents Diploma With Honors