Alaysia Mccutchen Email & Phone Number

Philadelphia, Pennsylvania, United States

Onboarding new hires and transfers promptly and consistently.Ensuring compliance with federal/state laws and HR standards from Joint Commission, Dept. of Health, CARF, and IdentoGo.Using iCIMS and HR systems for onboarding tasks, background checks, and process tracking.Reviewing background checks and references, escalating non-compliant.

Philadelphia, Pennsylvania, United States

• Receiving calls in a fast-paced call center environment regarding patient transfers, consultations, and telemedicine requests, and obtains pertinent clinical and diagnostic information from the referring physicians.
• Coordinating physician to physician communications
• Coordinating logistics of external transfers including arranging transportation, ensuring appropriate bed assignment and coordination with patient access and admissions department.
• Performing admissions and other ADT functions in EPIC (i.e., scheduling, bed requests, call-in notes, patient attributes
• Generating and processing transfer agreements between Jefferson Health facilities and referring facilities
• Exhibiting strong decision-making skills in emergent situations to ensure minimal delay in patient care.

Abington, Pennsylvania, United States

• Utilized Electronic Medical Record (EMR) to complete registration, verify information, answer inquiries, and resolve user issues in accordance with established protocols to ensure patient safety, compliance and.
• Identified patient’s liability and the collection of this out-of-pocket expense, including co-payment, deposits, and past due balances.
• Exhibited general knowledge of various payment methods, billing, and health care coverage.
• Accessed contact center software to answer, coordinate, track, and monitor interactions across multiple channels of communication.
• Maintained qualitative and quantitative individual and team performance targets.
• Interacted with co-workers, visitors, and other staff consistent with the values of Jefferson.

Cherry Hill, New Jersey, United States

• Top-tier service practitioner, building and maintain client relationships while setting and achieving sales goals
• Demonstrated strong product knowledge
• Utilized excellent interpersonal skills to establish strong client relationships generate long-term business

Easton, Pennsylvania, United States

• Focused on driving productivity and reducing attrition while maintaining safety and quality control standards
• Lead team in meeting 100% PPR and BM rates through Peak (holiday) season 2017
• Drove creation of staffing plans, schedules, quality initiatives, process change initiatives and other Change/Six Sigma initiatives to enable their functional area and ultimately the FC to meet and exceed business plans.
• Developed and implemented process improvement plans and coordinated/managed key projects to drive performance and quality measures.
• Measured performance, provided feedback, and held Process Assistants accountable for their performance and performance of their functions.
• Built associates and process assistants capabilities through coaching and performance management to ensure continuous evolution of talent.

Bachelor Of Science - Bs, Registered Nursing/Registered Nurse

Master Of Science - Ms, Health Services/Allied Health/Health Sciences, General

Bachelor Of Science - Bs, Biology, General

Activities and Societies: Co-Social Chair and Vice President of Internal Affairs for Event Envoys, Victoria Secret PINK Representative.