As the Customer Experience Manager at Estudio Cactus, I am responsible for ensuring the satisfaction and success of our industry expert clients, including Maersk, Hapag-Lloyd, CMA-CGM, and APMT. My role encompasses a diverse range of responsibilities aimed at enhancing user experience (UX) and driving innovation within our software solutions.Key Responsibilities:• Serve as the primary point of contact for industry expert clients, addressing their issues with current software solutions and collaborating with them to identify and implement effective solutions to their evolving needs.• Conduct thorough usability tests and gather feedback from clients to inform UX improvements, ensuring our solutions meet the highest standards of usability and functionality.• Stay abreast of industry trends and best practices in customer experience and UX design, leveraging insights to drive continuous improvement and innovation.• Provide expert UX writing expertise to ensure clear and effective communication within our software solutions, enhancing user comprehension and engagement.• Led the trial at PIP funded by the Freight Innovation Fund of the Department of Transport of London. Prepare executive summaries and detailed reports outlining trial goals, hypotheses, outcomes, and future steps.Achievements:• Successfully led the trial at PIP, contributing to the advancement of innovative solutions in the maritime industry.• Developed and implemented strategies to enhance customer satisfaction and drive user engagement.• Collaborated with cross-functional teams to deliver high-quality software solutions tailored to client needs.

As a Publisher and Co-founder of Vivac Magazine, a publication dedicated to showcasing visual artists and their work, I play a central role in shaping the magazine's editorial direction, visual identity, and content creation. With a passion for storytelling and a commitment to promoting artistic talent, I curate compelling stories, engage with artists, and create captivating visual content to inspire our readers.Editorial Direction & Content Creation:• Define and implement the editorial vision and content strategy for Vivac Magazine, focusing on highlighting the stories and works of emerging and established visual artists.• Write engaging articles and features, conducting interviews with artists to provide insight into their creative processes, inspirations, and experiences.• Curate and edit visual content, including photography, illustrations, and artwork, to ensure high-quality and visually appealing presentation in the magazine.Visual Design & Branding:• Design the visual appearance of Vivac Magazine, including layout design, typography selection, and overall graphic styling, to create a cohesive and aesthetically pleasing reading experience.• Create the magazine's logo and branding materials, incorporating elements that reflect the magazine's identity and values while capturing the attention of our target audience.Audiovisual Content Creation:• Produce audiovisual content, including videos and multimedia features, to complement written articles and enhance the storytelling experience for readers.• Collaborate with artists and creative professionals to create compelling visual narratives that showcase their work and engage our audience across digital platforms.www.instagram.com/vivac_magazine

I promote photographic products on my Instagram account: www.instagram.com/alazneoiarbide

As an English Teacher, I have had the privilege of teaching students of diverse ages and proficiency levels, ranging from young learners aged 6 to adults. My experience spans teaching in various settings, including companies, language academies, and schools, catering to students across levels A1 to C2 on the Common European Framework of Reference for Languages (CEFR).Key responsibilities:• Designed and implemented engaging lesson plans tailored to the specific needs and proficiency levels of each student or group of students.• Facilitated language acquisition through interactive activities, games, and multimedia resources, fostering a dynamic and stimulating learning environment.• Provided personalized feedback and support to students to help them achieve their language learning goals, whether focused on fluency, grammar, vocabulary, or communication skills.• Prepared students for language proficiency exams, such as the Cambridge English exams, ensuring they were well-equipped to succeed at their desired level.• Collaborated with colleagues and school administrators to assess student progress, address any challenges, and continuously improve teaching methodologies and curriculum.Achievements:• Guided students through various CEFR proficiency levels, helping them achieve their language learning objectives and gain confidence in their English abilities.• Received very positive feedback from the academy director, students, and parents for innovative teaching methods and effective classroom management techniques.• Prepared students for language exams with a high pass rate, demonstrating proficiency in exam preparation and teaching strategies.

As Chief Editorial Design and Co-founder of Ecokit, a sustainable products startup dedicated to easing the transition to ecological products and reducing plastic waste, I played a pivotal role in shaping the company's vision, brand identity, and marketing strategy. Focusing on both B2B and B2C markets, I led efforts to create a compelling brand image, develop effective marketing campaigns, and establish partnerships with suppliers.Key Responsibilities:Brand Creation & Branding:• Spearheaded the development of Ecokit's brand identity, including logo design, color palette selection, and brand messaging, to communicate our commitment to sustainability and ecological responsibility.• Designed branding materials, including packaging, labels, and marketing collateral, ensuring consistent and impactful brand representation across all touchpoints.Marketing strategy:• Developed and implemented comprehensive marketing strategies to promote Ecokit's sustainable products across multiple channels, with a focus on social media platforms.• Designed and executed engaging social media campaigns to raise brand awareness, drive customer engagement, and promote product sales.Supplier relations:• Established and maintained relationships with suppliers and manufacturers, sourcing sustainable materials and production methods to align with Ecokit's environmental goals.• Negotiated contracts and pricing agreements with suppliers to ensure cost-effective sourcing of materials and products while maintaining quality standards.

As the Assistant Director at EFL Ireland, I played a pivotal role in ensuring the smooth operation of the school and the safety and well-being of our students. This multifaceted position involved a diverse range of responsibilities aimed at enhancing the overall experience for both students and staff.Key Responsibilities:• Organized class schedules, ensuring efficient allocation of resources and optimal learning outcomes for students.• Assisted in correcting exams and assignments, providing valuable feedback to students to support their academic progress.• Coordinated and supervised educational trips and excursions, enriching students' cultural experiences and facilitating language immersion.• Implemented safety protocols and procedures to ensure the well-being of students during school activities and outings.• Managed administrative tasks, including student enrollment, attendance tracking, and communication with parents and guardians.• Developed and executed branding initiatives for the school, creating visually compelling materials to promote our programs and services.Achievements:• Successfully organized and executed educational trips and excursions, receiving positive feedback from students and staff alike.• Implemented safety measures that ensured incident-free outings and contributed to a positive learning environment.• Designed and implemented a cohesive branding strategy for the school, resulting in increased international visibility and recognition.

As a versatile professional, I offered a wide range of services to meet the diverse needs of clients across various industries. With expertise in proofreading, layout design, graphic design, photography, translations, User Experience (UX), and User Interface (UI) design, I provided tailored solutions to enhance brand identity, visual communication, and user engagement.Key services:Proofreading:• Conduct thorough proofreading of written content, ensuring accuracy in spelling, grammar, punctuation, and overall clarity of communication.Graphic Design• Design layouts for magazines, books, and other printed materials, combining creativity and functionality to create visually compelling and reader-friendly designs.• Create custom logos, posters, and branding materials that reflect the unique identity and values of each client's brand or business.Photography:• Capture high-quality images across various genres, including product photography, nature photography, and gastronomy photography, to visually communicate concepts and evoke emotions.Translations:• Provide translation services across multiple language pairs, including English-Spanish, Spanish-Basque, and Italian-Spanish, ensuring linguistic accuracy and cultural relevance in translated materials. Translated books: Ipuin Harrigarriak, Zeru Beraren Azpian, and Su Tranpa. UX/UI Design:• Design intuitive and visually appealing user interfaces for websites, mobile apps, and other digital platforms, focusing on enhancing usability and user satisfaction.

As a Group Leader for Step Travel Bilbao, I had the unique responsibility of overseeing the well-being and safety of a group of 20 teenagers throughout their stay. This role required a high level of organization, communication, and problem-solving skills to ensure a smooth and enjoyable experience for all participants.Key Responsibilities:• Accompanied a group of 20 teenagers throughout the day, providing supervision and support during scheduled activities and free time.• Acted as the primary point of contact for participants, addressing any issues or concerns they encountered, whether medical or academic.• Maintained open communication with program coordinators, staff, and participants' parents or guardians to ensure a cohesive and supportive environment.• Implemented safety protocols and procedures to mitigate risks and ensure the well-being of participants at all times.• Fostered a positive and inclusive atmosphere within the group, promoting teamwork, respect, and cultural exchange among participants.Achievements:• Successfully managed a group of 20 teenagers, providing effective supervision and support throughout their program.• Received positive feedback from participants, parents, and program coordinators for my dedication, leadership, and ability to handle various challenges with professionalism and empathy.• Ensured the safety and well-being of all participants, contributing to the overall success and positive reputation of Step Travel Bilbao.

As a publisher, I participated in the creation and production of books and magazines, overseeing various aspects of the publishing process to bring quality content to readers. My diverse skill set enabled me to contribute to multiple facets of publishing, including proofreading, style editing, layout design, translations, and author scouting.Key Responsibilities: • Conducted thorough proofreading and style editing of manuscripts to ensure accuracy in spelling, grammar, punctuation, and consistency in writing style, maintaining high editorial standards throughout the publishing process.• Designed layouts for books and magazines, utilizing graphic design software to create visually appealing and reader-friendly formats that enhance the overall reading experience.• Provided translation services for content spanning English-Spanish and Catalan-Spanish, ensuring linguistic accuracy and cultural relevance in translated materials.• Engaged in author scouting activities to identify and cultivate new talent, evaluating manuscript submissions and collaborating with emerging authors to develop and publish their work.Editorial Catalog Creation: Spearheaded the creation of the editorial catalog, curating and organizing the company's publications to effectively showcase its diverse content offerings to readers and clients.Achievements:• Successfully coordinated the publication of books and magazines, contributing to the growth and success of the publishing company.• Received positive feedback from authors and readers for my attention to detail, creativity in layout design, and proficiency in translations, enhancing the overall quality of published content.• Identified and signed new authors through effective scouting efforts, expanding the company's portfolio and diversifying its content offerings.

As a Public Relations at the San Sebastián Film Festival, I played a vital role in providing support and assistance to attendees, including international actors, directors, journalists, and industry professionals. My responsibilities primarily focused on ensuring a positive and seamless experience for all participants through effective communication, distribution of festival materials, and offering assistance as needed.Key Responsibilities:Participant Assistance:• Greeted and welcomed attendees, including actors, directors, journalists, and industry professionals, providing them with festival materials, and offering assistance with any inquiries or requests.• Provided instructions and information to attendees regarding event schedules, venue locations, and festival activities, ensuring they were well-informed and able to navigate the festival with ease.Achievements:• Successfully supported attendees contributing to a positive and enjoyable experience for all participants.• Received positive feedback from festival attendees and organizers for helpfulness, professionalism, and effective communication, enhancing the festival's reputation and guest satisfaction.• Played a crucial role in facilitating interactions and exchanges between international actors, directors, journalists, and industry professionals, contributing to the festival's international appeal and cultural exchange.