Designing, planning, procuring and managing a novel project.Successfully managing the project team, providing detailed instructions, support and advice to ensure everyone works towards the project goals.Listing and contacting potential partners.Creating and maintaining meaningful relationships with both partners and co-workers.Identifying and managing potential risks.Ensuring teams meet deadlines and assisting when required. Content creation - video, social media and blog posts, audiovisual and copy.Fundraising - shortlisting potential Angels and venture capitalists and assisting with communications. Shortlisting potential commercial opportunities and reaching out to talk shows, radio stations, universities...Participating in ideation sessions with acquisition and product.Synthesising complex requests into simple actionable tasks.Clear structure applied to CEO's timeline to ensure optimal use of time.Immaculate preparation of documentation and execution.

Using product knowledge and listening skills, designing and selling detailed personalised trips, tailor-made to each client, whilst maximising profit and providing exceptional service. Handling the full sales and service cycle of a client's journey.Daily use of systems to book and coordinate the trips, making sure all information is kept up to date and accurate to reflect any changes made post-booking.Maintaining regular contact with clients over the phone, email or face to face to ensure any changes and operational issues are communicated and dealt with.Dealing professionally with customer complaints to ensure any issues are resolved to the client's satisfaction.Building and maintaining a positive relationship and strong lines of communication with all ground handling agents and suppliers.Sharing destination knowledge with the team and contributing material to the Product, Marketing & Digital teams to ensure the information is kept up to date for clients and the relevant media.Creating and maintaining good quality product text for the product database.Following up on enquiries and building relationships with clients. Using sales techniques and diverse communication methods to convert as many enquiries into quotes as possible.Closing as many sales as possible, achieving and exceeding monthly booking and revenue targets.Building strong relationships with a range of clients to ensure they're brought into the brand and promote the repeat and recommend model.Owning all administration related to the sale, booking, operation and feedback.Mental Health First Aider.

Working to hit personal targets each month as well as working to group targets within a close-knit team.Managing the full sales and service cycle of a client’s journey and be the main point of contact.Follow up initial enquiries and work with the client to discover their travel preferences.Creating personalised itineraries that is tailored to the client’s needs and budget.Booking all flights, accommodation and other travel needs and liaising with local suppliers to ensure clients’ needs are met.Maintaining strong communication lines with client and suppliers.

Organising travels from beginning to end, including tickets, accommodation and transportation to suit customers' needs and expectations whilst maximising revenue.Supplying guests with pertinent information and travel materials.Handling unforeseen problems and complaints.Creating and updating clients' electronic records.Maintaining relationships with clients, agents and suppliers,Creating and organising financial statements and documents.Preparing customised itineraries to suit clients’ preferences and budget.Generating bookings using systems such as Travel Studio, Lime or Traveller.Modifying bookings to suit a change in clients’ circumstances.Researching destinations and keeping up to date with travel industry news.Attending sales conventions.Cooperating with other departments.Corporate Social Responsibility Committee member - charity event organising, volunteer recruitment, communications.Social Club Committee member - event planning, delivery and communications.

Responsible for customer safety by ensuring the best safety standards are adhered to.Maintaining high corporate standards.Coordinating cabin crew team with ground operations and flight deck.Offering exceptional customer service.Accountable for the overall smooth operation of the flight by managing the team and the aircraft effectively.Preparing accurate reports and handling flight related paperwork.Social Club Committee - events planning and delivery.Responsible of communications with senior management and co-workers.Investigating potential hazards and dangerous occurrences at the workplace.Examining the causes of incidents and accidents at the workplace.Investigating complaints by employees relating to health, safety or welfare at work.Taking up health, safety or welfare issues with senior management.Carrying out health and safety inspections.Representing workers in meetings with management.Coordinating, presenting and attending meetings and safety committees.

Conducting research and evaluation activities for high-end restaurants, hotels, spas, cruises and entertainment venues on aspects such as customer service, facilities or product.Carefully recording, measuring and organising data to use in quality assurance reviews.Meticulously drafting and submitting detailed evaluations.

Meetings with clients to discuss the needs and vision for each project.Delivery of finalised projects, including the translation of a large amount of information for websites, documentation and content creation.Work with strict deadlines.