Alba Ruby Farias Email & Phone Number

Redmond, Washington, United States

Uses accounting software, Comm Trax, enter/update transactions, listings and provides account receivable supportCompiles, verifies, records and processes forms and documentsData entry into proprietary program including inputting of listings into SkySlope and Comm TraxMLS data entry including uploading photos and supplementsTemplate flyer, property feature cards, social media creation and other marketing tasks as directedProvides technical assistance and/or training with equipment and John L. Scott software applicationsPosts listings on multiple social media platformsAdds Sellers to broker My Desk contacts and assigns to email campaignIncreases broker participation in Listing Coordinator Services by providing a tiered menu of servicesActs as liaison between brokers and the IT departmentProvides electronic UCR services, including database management, to brokers through Constant Contact/My DeskProvides information to brokers/clients regarding all John L. Scott Client/Broker ServicesAssists in the implementation of John L. Scott tools and programs within the branchFollow-ups on all listing and transaction paperwork, any agent requestsReliable attendance to be sure initiatives and processes are moving forward as well as ensuring customer service levels are where they need to beAnswers phone, returns email inquiries and greets guests as they enterAssists in event planning and set up

Issaquah, Washington, United States

Fletcher, North Carolina, United States

Increased customer satisfaction through professional customer service during drop off and pick ups with familiesAnswered phones in a professional manner provided answers when possible and transferred calls or took messages when neededImplemented daily schedule for virtual education based off each child’s individual situationMaintained a secure and supportive educational environment for 12+ children dailyEffectively learned and navigated various online programsIncreased parental inclusion in program through daily logs for each childDeveloped activities to keep children engaged and active after schoolMaintained sanitation in building according to Covid-19 guideline

Fallon, Nv

Maintain knowledge of current promotions and sales, policies regarding payments and exchanges. Balancing the cash register and generating reports for credit and debit sales. Processing refunds and exchanges, resolving complaints.● Operating scanners, scales, cash registers, and other electronics. Recommend, select, and help locate merchandise based on customer needs and desires. Sign customers up for memberships and credit cards. Describe merchandise and explain use, operation, and care of merchandise to customers

La Jolla, Ca

Welcomed customers by greeting them; offering them assistance Answered store telephone using proper etiquette; answered questions, placed orders Advised customers by providing information on products Placed order for customers when products they requested were not in stock/ only available through ordering Helped customers make selections by building customer confidence; offering suggestions and opinions Documented sale by creating or updating customer profile records Assisted in signing up customers for customer account by listing benefits; manually inputted customer information into store records Processed payments by totaling purchases; processing checks, cash, gift cards, credit cards Kept customers informed by notifying them of sales and future store events Contributed to team effort by accomplishing tasks assigned in a proficient and timely manner Assisted in restocking products, organizing shelves, setting up displays of merchandise Effectively communicated with three departments in store to ensure customer needs are met; worked in two separate departments (office supplies/gift/jewelry)

Woodinville, Wa

Greeted incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name Informed guest of current promotions ensured a smooth handoff to the service staff Answered incoming calls to the restaurant and provide appropriate service Managed the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate Tended to special Guest needs and requests Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door). Ensure establishment and patrons by adhering to sanitation, safety and alcohol control policies Helped dining room staff by setting and clearing tables; replenishing water; serving beverages Issued dining charges by verifying orders; calculating taxes; totaling bill for to-go orders Received payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for To-Go orders Reconciled cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders

Issaquah, Wa

Greeted customers and determined their running needs/wants Discussed type/ quality of merchandise Recommended merchandise based on individual requirements determined through visual movement assessment Advised customers on utilization and care of merchandise Provided advice to clients regarding products. explained the use and advantage of merchandise to customers Quoted prices and discounts as well as return policies and delivery dates Handled cash register and accepted payment through cash, gift cards, and credit cards Assisted in creation of display for merchandise Maintained sales records for inventory control, filed paperwork Used programs such as Excel, Word, POS System