Alba Torné Email & Phone Number

Munich, Bavaria, Germany

Munich, Bavaria, Germany

- Serve as the primary point of contact for the Roadsurfer travel partner portfolio.- Act as the operational interface between external travel partners, the Customer Success Team, and the product team to facilitate seamless communication and collaboration. - Collaborate closely with partners to determine integration requirements, providing individualized assistance and guidance to foster ongoing collaboration.- Overseeing monthly invoicing processes and ensuring correct commission rates are set, while also managing order corrections.- Identify and resolve any issues or inefficiencies occurring with our travel partners, implementing standardized methods to optimize operations and amplify customer satisfaction.- Accountable for ensuring travel partners effectively utilize our self-service tools by providing proactive support and guidance on their usage.- Manage of incoming tickets from travel partners regarding future bookings, providing guidance, rectifying data if needed, or canceling bookings as required.

Munich, Bavaria, Germany

- Provide support to Spanish, English, and Global-speaking customers before, during, and after the booking process, including assistance with correcting personal data and cancellations.- Manage internal projects to optimize processes within the team. - Facilitate onboarding to Holidu customer service operations for other company members on essential procedures and following up to ensure the successful completion of each process.- Prepare and present statistics for the Spanish market.- Provide independent support and administer Partner D accounts.- Participate in financial processes of Partner D accounts.- Interdepartmental collaboration for the further development and translation of the website.

Munich, Bavaria, Germany

- Welcoming guests at the hostel and processing their registration - Check in/ Check out - Expertly managing reservations through online channels (ASSD), emails, and over the phone - Assigning rooms and distributing key cards with Dialock Hotel such as working closely with housekeeping- Comprehensively responding to customer emails and calls - Providing top-notch customer advice and ensuring an excellent customer experience - Developing and maintaining strong relationships and communication with diverse customers.- Opening and closing the cash register

Barcelona, Cataluña, España

- Provide product sales and consulting assistance- Manage product arrivals and deliveries- Enter products into the database- Offer customer service by addressing inquiries and concerns

Barcelona, Cataluña / Catalunya, España

- Offer customer consultation, product sales, and customer service - Attend to customer inquiries in a timely and professional manner- Customer service adressed in: catalan, spanish and english

Barcelona, Cataluña / Catalunya, España

- Assess customer memberships and manage gifts to bring to their room - Welcome and check-in customers at the restaurant area and provide customer service - Manage and design posts for all social media accounts - Answer customer comments and inquiries on TripAdvisor, Booking, and other platforms - Revise and check room categories according to company standards and provide feedback - Participate in action plan meetings to address negative comments and track progress - Plan internal customer activities with the Human Resources department

Múnich Y Alrededores

- Serve as both Opening and Closing Manager - Provide customer service in English, Spanish, and German- Close the register (cash and Visa) and manage the restaurant keys- Take orders, answering questions and ensuring customer satisfaction