Managed and engaged stakeholders to understand business requirements and worked with them to design solutions that aligned to business priorities. Established strong relationships with clients, acted as a trusted advisor that delivered guidance and best practices around Salesforce solutions.● Worked with clients, from executives to key stakeholders to end users, to complete requirements gathering for design, build and implementation of Salesforce solutions● Managed relationships with partner organizations, including Salesforce RVPs and AEs, to meet client needs and support company growth

Developed and managed relationships with clients while successfully designing, implementing, testing, and providing ongoing support for their Salesforce instances. Served as the Salesforce subject matter expert to match client goals and priorities with Salesforce capabilities, configurations, and customizations. Advised clients on each project to ensure long-term success and scalability beyond the engagement.- Worked with 20+ clients in a variety of roles, including agile project management, business analysis, configuration, testing, and support - Through effective communication and client-first advocacy, built and maintained strong relationships with clients ensuring high customer satisfaction- Established company processes and best practices for client support and issue tracking- Focused on maintaining Salesforce expertise by obtaining additional certifications and accreditation

Worked with clients to understand their business processes and requirements. Helped design, build, implement, and deploy Salesforce solutions using agile methodologies. Collaborated with team members to best identify and quickly implement solutions for clients. - Worked as a team member to assist a large company to quickly reduce backlogged Salesforce items to improve business efficiencies across the organization- Actively worked with multiple clients on process improvements using process builder, workflows, triggers, permission sets, validation rules, and queues - Facilitated training for end-users on Salesforce functionality

Responsible for developing key growth strategies, tactics and action plans. Worked closely with management on the creation of marketing materials and new areas for lead generation. Established new sales operations processes to better track and forecast sales pipeline. - Established strategic partnerships with companies to help grow in new industries- Researched and implemented a new CRM (Salesforce) to ensure accurate reporting from lead generation to ongoing account management. - Responsible for developing multiple types of marketing material to assist with promotions.

Managed large enterprise accounts on the west coast and was responsible for new business growth and retention. Aligned with key client executives to identify and capitalize on opportunities to expand accounts through additional services and deliverables. Effectively transitioned new client relationships from the Sales process to the Implementation and Account Launch process.- Expanded relationships within assigned accounts and increased services revenue by 10%- Sold Winback opportunity for $250k and exceeded revenue target by 100%- Implemented Quarterly Business Reviews with channel team to better align with clients

Worked with C-level executives in sales, finance, marketing and technology to develop operational goals and plans to meet organization objectives. Implemented and administered Salesforce, including sales and support configuration, reporting, training, and integrations with Service Cloud, SteelBrick and other third party tools to support organizational requirements. Consulted with the senior management team to develop the sales and support strategy. Set objectives and led tactical implementation of key initiatives to achieve sales plan and Key Performance Indicators for support group. Conducted workshops to get feedback and evaluate Salesforce usage to identify areas of improvement and introduce new solutions to optimize business performance. -Managed CRM Governance Committee to define strategies and prioritization of projects in alignment with company goals-Managed Steelbrick (CPQ), Marketo and Service Cloud implementations within Salesforce environment -Integrated GetFeedback with Salesforce, increasing Net Promoter Score by 66% for customer success group-Led cutting edge transformation of sales and support processes by proactively identifying and applying new solutions to the organization

Managed existing clients and developed new business opportunities for the western United States in the Employer Services group. Managed sales and marketing cycle from lead development through closure using consultative selling methods. Worked with First Advantage subject matter experts and partners to prepare and deliver presentations and proposals to C-level executives.- Developed multiple sales and marketing plans targeting specific organizations - Fast Start Sales Award for exceeding sales quota

Responsibilities included overall account management and new business development. Built relationships with clients and partners to create new opportunities. Managed the sales cycle from proposal generation through client signature. Consulted with senior-level executives on audiovisual technologies and implementing solutions into their organization. - Increased Immedia sales pipeline by 25% through partner relationships and direct client interaction- Exceeded sales quota by 20%

Commercial Real Estate broker. Specializing in small and medium-sized businesses looking to purchase or lease space.- Developed a prospect list through direct marketing, cold calling, and referrals- Closed 35,000 square feet in office condo sales in 2005 totaling over $3,000,000 of sales.

Developed strategic direction for sales and marketing of new products. Responsible for business partner programs and building relationships. Provided leadership direction and education to partners. Identified and qualified sales and partnership opportunities.

Provided leadership on strategic development issues and liaising with key partners and customers on architecture direction and infrastructure technology initiatives. Incorporated knowledge of hardware/software, and competitors’ products as well as competitive data and consultants’ reports to identify top opportunities. Developed strategic and tactical plans for customers’ Server Consolidation, Storage and Legacy Migrations from competitive platforms.- Reviewed analytical data and made recommendations for changes to attain monthly and yearly sales objectives- Analyzed technology market environment for resource planning and business opportunities- Conducted financial and business plan reviews of start-ups and made recommendations on funding and partnerships- Worked jointly with account and brand teams to develop sales strategies to win customer loyalties and to combat aggressive competitive offers- Initial consultation of business and systems needs through proposal presentation and contract negotiations- Grew territory revenue from $0 to $42 million from 1999 to 2000- Sales and Marketing Excellence Award in 1999 and 2000. Award for exceeding sales objectives