• Manage social media channels• Create graphics and content on a daily basis• Identify and assess customers' needs to achieve satisfaction

• Helped company reach over 3,000 followers (Instagram) and 57,000 followers (TikTok) in less than two months • Managed social media channels• Created graphics and content on a daily basis• Conducted market research

• Aided in a project that helped those struggling to pay rent and/or being evicted during the pandemic• Managed large amounts of incoming phone calls• Identified and assessed customers' needs to achieve satisfaction. • Built sustainable relationships and trust with callers• Kept records of caller interactions online

• Managed large amounts of outgoing phone calls • Consistently met daily and weekly quotas for client information • Assumed charges to maintain accurate records of canvassing processes for markets

• Delegated tasks to staff and supervised performance• Motivated and managed team of 20+ employees within a high-volume environment• Filmed and edited fun and educational training videos for employees• Addressed and followed up with customers face to face and by phone