Senior Technical Consultant & Team Leader
Johannesburg Area, South Africa
Managed system activities and supervised team of up to 5 Helpdesk Technicians for company providing email branding services. Planned and managed hardware and software updates, upgrades, implementations, integrations, and configurations, including performing backups/archiving and disaster recovery operations. Documented, tested, wrote SOPs, and performed quality assurance on work performed. Trained staff.• Maintained over 99% system uptime and efficiency for customers.• Managed projects to develop and introduced:º spam filter algorithm to minimize spam attacks as emails relayed through servers.º email routing mechanism specific to branding Office 365 internally and externally.º single configuration system controlled from template.º automated rate limit routing mechanism.