Monitor backups ; customer networks; systems performance. Provide onsite and remote support to Windows and Mac users. Maintain Windows Servers and virtual infrastructure. Work with various vendors to provide application support. Document processes; procedures. Assist with AWS, Office 365 implementation.

Assist English language learners to improve language and computer skills, utilizing online tools and Time Station web application to manage students' attendance .

Managed system activities and supervised team of up to 5 Helpdesk Technicians for company providing email branding services. Planned and managed hardware and software updates, upgrades, implementations, integrations, and configurations, including performing backups/archiving and disaster recovery operations. Documented, tested, wrote SOPs, and performed quality assurance on work performed. Trained staff.• Maintained over 99% system uptime and efficiency for customers.• Managed projects to develop and introduced:º spam filter algorithm to minimize spam attacks as emails relayed through servers.º email routing mechanism specific to branding Office 365 internally and externally.º single configuration system controlled from template.º automated rate limit routing mechanism.

Managed accounts, maintained and monitored Windows and Linux servers, and provided remote technical support to customers for company specializing in installation and support of Linux, Microsoft, virtualized, and hybrid network infrastructures.• Trained junior to senior Helpdesk Engineers in company products and associated technologies.• Consistently recognized by customers for technical expertise, retaining over 98% of accounts

Led team of 3 Instructors to oversee instruction, curriculum development/revision, and student evaluation for company providing Linux operating system training to business and individual clients. Recruited, supervised, and evaluated Instructors.• Developed and administered online tool to evaluate student readiness for final exam, allowing targeted learning intervention and ultimately realizing 90% exam pass rate.