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Alba Iris Perez Peña is listed as Customer Success Management / Outsourcing / Collections / English interpreter/ Talent development/ Training - Recruitment based in London, England, United Kingdom. AeroLeads shows a work email signal at ercbpo.com and a matched LinkedIn profile for Alba Iris Perez Peña.
Alba Iris Perez Peña previously worked as Customer Success Manager at Erc (Enhanced Resource Centers) and Customer Success Liaison at Erc (Enhanced Resource Centers). Alba Iris Perez Peña holds Licenciatura, Diplomacia Y Servicios Internacionales from Universidad Catolica Santo Domingo.
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AeroLeads found 1 current-domain work email signal for Alba Iris Perez Peña. Compare company email patterns before reaching out.
Avanzar al ritmo de la empresa, aportar ideas y conocimientos que ayuden al mayor desarrollo de la misma. En resumen, busco una posición que presenten oportunidades de progresos, cambios y desarrollo profesional.
Listed skills include Microsoft Office, Liderazgo De Equipos, Coaching, Recursos Humanos, and 4 others.
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Santo Domingo, Distrito Nacional, Dominican Republic
act as Company ambassador, as the primary point of contact for the client, they may provide product training, resolve customer service issues, streamline business operations, provide technical support; essentially assisting in meeting client needs/demands and driving accountability for metric management, within Company.
Maximize call center agents' effectiveness by ensuring agents have thorough knowledge of the processes and laws associated with the division they are instructing; products, services, negotiations, closing skills, troubleshooting, resolve problems, one call resolution and provide positive customer experience to ERC’s clients and customer base. The Trainer is responsible for the initial orientation and continual training of agents. The desired candidate will be responsible for delivering training modules and running classes of up to 27 people. You will test employees for readiness, learn new products and services and deliver the information by developing creative teaching techniques. You will also work with Management ensuring they understand the training environment, have up to date reporting on training progress and identify current and ongoing training needs.
Santo Domingo, Distrito Nacional, Dominican Republic
Responsible for researching and auditing ERC’s policies, procedures and processes to ensure compliance with internal controls, client requirements, and government regulations for ERC’s outsourcing and recovery projects.
Responsible for managing a single unit which may include multiple client codes. Team Supervisors are responsible for directly teaching, coaching, developing, and managing 10 - 15 agents.
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Alba Iris Perez Peña is listed as Customer Success Management / Outsourcing / Collections / English interpreter/ Talent development/ Training - Recruitment.
AeroLeads has found 1 work email signal at @ercbpo.com for Alba Iris Perez Peña.
Alba Iris Perez Peña is based in London, England, United Kingdom.
Alba Iris Perez Peña has worked for Erc (Enhanced Resource Centers), Advensus, and Conduent.
You can use AeroLeads to view verified contact signals for Alba Iris Perez Peña, including work email, phone, and LinkedIn data when available.
Alba Iris Perez Peña holds Licenciatura, Diplomacia Y Servicios Internacionales from Universidad Catolica Santo Domingo.
Alba Iris Perez Peña is listed with skills including Microsoft Office, Liderazgo De Equipos, Coaching, Recursos Humanos, Relaciones Internacionales, Docencia, Translation, and Subcontrataciones.
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