Campaign Development & Execution: Design and implement targeted social media campaigns to align with company objectives and drive engagement.Market & Trend Research: Conduct ongoing research into industry trends and competitor strategies to generate innovative content ideas and stay ahead of the curve.Vendor & Event Coordination: Manage relationships with external vendors, event spaces, and local markets to organize events, create promotional materials, and track overall campaign performance.Content Creation: Design dynamic promotional content for various platforms, including Squarespace E commerce, Shopify, TikTok, and META, using graphic design tools such as Canva, CapCut, and Prequel.

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service. Explained menu options to guests, offered suggestions, and took orders for food and beverages.Performed opening and closing duties such as setting up the indoor/outdoor dining area, restocking, supplies, etc.Operated POS terminals to input orders, split bills, and calculate totals. Proficient in UNION, OpenTable, and Eventbrite.

Managed and monitored projects by developing estimates, budgets, timelines and forecast planning. Conducted meetings with internal team members, clients, and vendors. Took meticulous notes and disseminated to appropriate stake holders which includes ensuring team members were clear on project roles, responsibility, and next steps. Drove continuous improvement of project delivery process by providing strong and personable project management leadership and communication.Organized and prioritized incoming work from clients to optimize teams’ workflow and resources to handle demands.

Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.Attended trainings in customer service, conflict resolution techniques, and safety procedures to remaincurrent on new requirements and procedures.Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flightturbulence, medical emergencies, security threats, delays, etc.Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.

Produced outstanding results leading the market in all measured metrics including sales, productivity,and accuracy.Placed #1 company wide in overall sales metrics amongst all retail sales employees February of 2018.Production and leadership exhibited resulted in coveted placement on the HAT (Hyper Adoption Team).HAT members are selected for outstanding sales performance to travel to stores company wide toassist and lead struggling managers and their representatives.Regularly opened and closed the store whilst insuring cash handling and safe management tocompany standard.

Created lead generating methods to identify realtor partners in the Philadelphia home-buying marketby performing up to 80 cold calls per day.Communicated with clients via email, phone, online presentations, screen-share and in-personmeetings.Converted leads into sales, regularly exceeding goals which lead to a promotion to Senior AccountManager.Developed tools to track and monitor personal sales as well as promotional materials such as emails,flyers, and pamphlets that were adopted company wide.