Alba Sanchez Peral Email & Phone Number

Modena, Mo, It

Doxee S.p.A. is an international high-tech company specialized in products for customer communications management (CCM), digital customer experience and dematerialization.As Social Media and Community Manager within Doxee's Global Marketing Department I report directly to Doxee's CMO. I lead the social media team, working on all the corporate social communication part of Doxee and Babelee (Linkedin, Facebook, Twitter and Youtube). Managing planning, strategy and also the more operational part of both organic and Adv.Specifically it involves:- Budget placement (for adv 70K);- Organizing content and coordinating video and graphics part (for organic ).Besides social activities, they also follow the related part of webinars and talks at content level (part related to Doxee Digital Club) and organization.Among my responsibilities: - Design and implementation of the company's social media strategy and community mangement following the global marketing and communication strategy;- Management of the company's image in a coherent way;- Management of the social media presence, ensuring high levels of web traffic;- Design, implementation and support to the planning of campaigns in different media with the objective of generating leads;- Conduct research on current referral trends and audience preferences;- Collaborate with sales, HR and other Doxee teams to ensure brand consistency;- Suggest and implement new features to develop brand awareness, such as promotions and contests;- Provide social media communication support to company and marketing initiatives (events, IR and company news) in a timely manner.

Parma, Emilia-Romagna, It

Social Media:- Planning, preparation and management of the social media editorial calendar (Facebook, Twitter, Linkedin and Instagram), content creation and graphics.- Community management (English, Italian, Spanish): creating and building community loyalty, monitoring, customer acquisition, implementation of social media marketing strategies, promoting community participationpromoting community participation, execution of the Reputation Crisis Plan, giving feedback to users. Social caring: Salesforce Social Studio.- Execute content strategy in line with the brand.Analytics:- Perform monthly, annual and quarterly reports on different communities and profiles.- Evaluate and propose improvements for the social media strategy.- Plan and improve measurement practices per project.- Analyze market trends.- Monitor and collect information on: brand, products, competition and sector.- Design of monitoring tools and metrics.- Online reputation analysis.- Sector analysis and competitive benchmarking.Clients: Enel X, E-distribuzione, Trenitalia

Parma, Emilia-Romagna, It

Social Media:- Planning, preparation and management of the social media editorial calendar (Facebook, Twitter, Linkedin and Instagram), content creation and graphics.- Community management (Spanish and Italian): execution of the Reputation crisis plan, giving feedback to users. Monitoring and social caring: Salesforce Social Studio.- Execute content strategy in line with the brand.Analytics:- Monthly reports on the different communities and profiles.- Evaluate and propose improvements for the social media strategy.- Plan and improve measurement practices per project.- Analyze market trends.- Monitor and collect information on: brand, products, competition and sector.- Design of monitoring tools and metrics.- Online reputation analysis.- Sector analysis and competitive benchmarking.Clients: Enel X, Nonno Nanni

Roma, Rm, It

- Management of the company's social networks: Facebook, Linkedin, Twitter.- BTL Campaigns: Google Adwords, Facebook Business Manager, SEM.- Email Marketing: Mailchimp.- Internal communication.- Web content: news on the website (SEO).- Web design: update and modify the company's website (joomla Wordpress), landing page, HTML, CSS.- Graphic design: branding, brochure, depliant, catalogs (photoshop, Illustrator, Indesign).- Data analysis: Google Analytics, Insights.

- Social network management: Instagram, Facebook, Twitter. - Graphic design. - Video editing. - Events organization. - Web content.

Web content editor in e-commerce. CMS, office automation, graphics software. Creation of contents and pages (from predefined templates) through the activity and writing of texts and images prepared with photoshop. Commercial activity to attract new customers for the e-commerce platform.

- Image processing to promote products via internet - Product publication on platforms- Calls reception - Purchase documentation

- CRM: Salesforce - Creation of graphical material for the company's presentation and products - Web design assistance - Search for new clients and artists - E-mail marketing - Restyling logo

Roma, Rm, It

- CRM: salesforce - Customer support - Seeking new customers - Creation of graphic material for product presentation - Email marketing

Chicago, Illinois, Us

- Fast and accurate customer service in the store and in the living room - Food preparation and cooking - Production of commands - Quality control of products - Cleanliness and hygiene provide excellent customer service, know how to work as a team, satisfy customers according to McDonald's standards and fulfill the tasks assigned by supervisors.

Chicago, Illinois, Us

Training and development of skills focused on customer care and needs. Introduce the restaurant to a high level of quality, service and cleanliness. Main responsibilities: - Customer management - Workplace management - Operational management - Safety and hygiene

Leonardo Da Vinci Programme: European programme, continuous training activity. Obtaining and using skills and qualifications to facilitate personal development, occupation and participation in the European labour market. - Layout: Indesign - Creation of logos: Illustrator - Photographic retouching: Photoshop

San Sebastián De Los Reyes, Madrid, Es

Monitoring of the campaigns, proposal of campaigns in the different supports, reception of the calls. - Follow up the clients - Control of the bells in TV/radio: Grp.

Valencia, Valencia, Es

- Mantenimiento y orden de los ordenadores en aula.- Asistencia técnica base a los estudiantes.

Tavernes Blanques, Valencia, Es

- Preparar el local para la apertura- Caja- Reponer estanterías- Cierre del local

Máster Universitario En Big Data Y Data Science, Big Data, Data Science Y Business Intelligence

Logic Programming And Databases, Data Creation/Storage And Database Administration

Web Y Social Media Marketing, High-Training Course In Web & Social Media Marketing

Master In Editorial Graphics - Web Design, Graphic Design, Web Design

Intermediate, Ingles

Advertising And Pr, Communication

Audiovisual Communication, Communication

Scienze Della Comunicazione, Scienze Della Comunicazione E Dell''Informazione

Bachillerato, Artes Plásticas