Alba Stefanova
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Alba Stefanova Email & Phone Number

Service Delivery Manager at HP
Location: Sofia, Sofia City, Bulgaria 3 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
HP
Role
Service Delivery Manager
Location
Sofia, Sofia City, Bulgaria
Company size
91179 employees

Who is Alba Stefanova? Overview

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Quick answer

Alba Stefanova is listed as Service Delivery Manager at HP, a with 91179 employees, based in Sofia, Sofia City, Bulgaria. AeroLeads shows a matched LinkedIn profile for Alba Stefanova.

Alba Stefanova previously worked as Backup Team Leader at Akkodis and Technical Support Specialist at Akkodis. Alba Stefanova holds Bachelor'S Degree, Business Administration In German from Sofia University St. Kliment Ohridski.

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HP

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Profile bio

About Alba Stefanova

Im a very hard working and goal oriented person, I can adapt well to change. I consider myself a team worker and can also work independently with minimum supervision. Im highly motivated, organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives. Experience in Teamwork related duties which have made me more patient and empathetic when interacting with customers. Also, I am very patient which makes it easier for me to understand customer needs quickly or help them find their perfect solution.

Current workplace

Alba Stefanova's current company

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HP
Hp
Service Delivery Manager
palo alto, california, united states
Website
hp.com
Employees
91179
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3 roles

Alba Stefanova work experience

A career timeline built from the work history available for this profile.

Service Delivery Manager

Current
Hp

Sofia, Sofia City, Bulgaria

Jan 2024 - Present

Backup Team Leader

Akkodis

Bulgaria

- Managing team schedules and solving team conflicts.- Communicate clearly and setting up team goals between the project’s members.- Monitor real-time performance by considering agent availability, to ensure green SLAs.- Perform proactive analysis of performance data (CSAT & DSAT results) and define service delivery improvement plans to ensure green metrics.- Documenting periodical performance reports, according to various metrics (MS Excel and Power BI)

Mar 2023 - Jan 2024

Technical Support Specialist

Akkodis

Bulgaria

- Achieved “Employee of the month for February 2022”- Identify issues, analyze information, and provide solution to requests, incidents, and problems, using the respective knowledge base tools and other technical resources.- Constantly exceed goals through effective task prioritization, teamwork, and great work ethic.- Mentoring new hires during onboarding period.

Jul 2019 - Jan 2024
Team & coworkers

Colleagues at HP

Other employees you can reach at hp.com. View company contacts for 91179 employees →

LE Li Eric Li Eric Colleague at HpNew Taipei City, Taiwan, Province Of China View → LP Lavish Punia Lavish Punia Colleague at HpRohtak, Haryana, India View → GV Gowtham V Gowtham V Colleague at HpChennai, Tamil Nadu, India View → MH Michael Holly Michael Holly Colleague at HpMelk, Lower Austria, Austria View → SS Sanjana Suthar Sanjana Suthar Colleague at HpBengaluru, Karnataka, India View → MJ Mathieu Jean-Louis Mathieu Jean-Louis Colleague at HpMontreal, Quebec, Canada View → MG Mark Gudrun Mark Gudrun Colleague at HpLuton, England, United Kingdom View → VM Vicky Mehra Vicky Mehra Colleague at HpMoga, Punjab, India View → حب حسین بیرانوند حسین بیرانوند Colleague at HpIran, Islamic Republic Of View → MG Mathieu G. Mathieu G. Colleague at HpLe Bourget, Île-De-France, France View →
2 education records

Alba Stefanova education

FAQ

Frequently asked questions about Alba Stefanova

Quick answers generated from the profile data available on this page.

What company does Alba Stefanova work for?

Alba Stefanova works for HP.

What is Alba Stefanova's role at HP?

Alba Stefanova is listed as Service Delivery Manager at HP.

Where is Alba Stefanova based?

Alba Stefanova is based in Sofia, Sofia City, Bulgaria while working with HP.

What companies has Alba Stefanova worked for?

Alba Stefanova has worked for Hp and Akkodis.

Who are Alba Stefanova's colleagues at HP?

Alba Stefanova's colleagues at HP include Li Eric, Lavish Punia, Gowtham V, Michael Holly, and Sanjana Suthar.

How can I contact Alba Stefanova?

You can use AeroLeads to view verified contact signals for Alba Stefanova at HP, including work email, phone, and LinkedIn data when available.

What schools did Alba Stefanova attend?

Alba Stefanova holds Bachelor'S Degree, Business Administration In German from Sofia University St. Kliment Ohridski.

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