Albena Popova Email & Phone Number

Bulgaria

Sofia, Bulgaria

Symbol Media Group brings together new generation of digitally orientated agencies to ensure unique process of delivering full communication services for your brand.

• Providing leadership and vision to the company• Planning and managing the development and execution of sales, marketing and brand strategies of the company• Strategic CRM - maintaining long term relationship with customers• Employee recruitment and selection; HR Strategy and Talent Management• Supervising and fully responsible for day-to-day running of Financial Audit Department

• Oversee the daily activities of all customer service representatives and supervision of the telemarketing division• Maintaining excellent relationships with corporate strategic clients• Established a sales guide for the telemarketing division• Developing and Implementing CRM policies and standards• Resolve customer concerns, inquiries, complaints and billing errors using exceptional problem solving and negotiating skills; collecting past due payments• Coordinating employee activities, communicating internal data to upper management, researching ways to improve service, and reconciling data• Responsible for on-boarding, orientation and integration of new employees; Sales and product staff training• Part of the team responsible for planning, design and implementation of ERP - Microsoft Navision in the company

Bachelor'S Degree, Psychology

Bachelor'S Degree, Finance