Desktop Support Specialist 2
Current• Does routine install, configuration, and deploy of desktop systems, workstations, laptops, mobile devices, printers and copiers to support the end-user environment.• Maintains user accounts, data integrity and file system security for the desktop environment following company processes.• Ensures encryption, patching, virus protection and backup of end-points.• Troubleshoots routine problems with end-user computer equipment and network connectivity .• Provides end-user support in person, via chat, with remote support tools, and by telephone.• Provides support to the Service Desk Team including feedback and process improvement.• Communicates technical information to both technical and nontechnical personnel.• Drafts and improves documentation and KnowledgeBase articles relevant to the configuration, maintenance and troubleshooting of desktop systems.• Shows aptitude, initiative and follow through.• Adheres to Change Control Processes and Procedures.• Accurately documents and communicates system failures, repairs, installations, or changes.• Ensures compliance with existing policies and procedures pertaining to Sarbanes-Oxley, FDA, HIPAA and PCI regulations and standards.• Assumes and performs other duties as assigned.• Project management and planning.• Onboarding assistance.
