Al-Ben Francis Javier Email & Phone Number

Philippines

• Does routine install, configuration, and deploy of desktop systems, workstations, laptops, mobile devices, printers and copiers to support the end-user environment.
• Maintains user accounts, data integrity and file system security for the desktop environment following company processes.
• Ensures encryption, patching, virus protection and backup of end-points.
• Troubleshoots routine problems with end-user computer equipment and network connectivity.
• Provides end-user support in person, via chat, with remote support tools, and by telephone.
• Provides support to the Service Desk Team including feedback and process improvement.

Cebu, Central Visayas, Philippines

-troubleshooting both software and hardware issues-Work-from -home support / remote troubleshooting-includes infrastructure hardening audits-engaging in client calls and account outages-reimaging/format via network-Ticketing and scheduled change activities-Deployment and configuring of machines and suggesting VLAN configurations to deployed account-Quarter.

Cebu, Central Visayas, Philippines

-engage as Helpdesk for engaging Outages contacting concern team-deep dive troubleshooting with other IT departments-troubleshooting both software and hardware issues-Ticketing and scheduled change activities-Deployment and configuring of machines and suggesting VLAN configurations to deployed account-Avaya, Cisco and Nortel phones configuration.-Patching.