Alberico Pecora Email & Phone Number

Turin, Piedmont, Italy

Torino, Piemonte, Italia

Product management of 3rd party’s customer experience SaaS platform. Coordination of global harmonization strategy, project initiation by defining the RFP/RFQ scope of work including Europe, North America, South America, India Asia Pacific, Middle East Africa, China, Maserati. Presenting to global and regions management robust business cases and cost optimization analyses. Execution of SaaS products convergence by reducing vendors portfolio. Cost saving accomplishment while ensuring the service continuity and fostering harmonization on a global scale. Leading a team of 2 deputy product managers.

Turin Area, Italy

3rd parties technical governance. Budgeting definition and management. Delivery of a target setting tool. Correlation model delivery between customer satisfaction (NPS) and business performance (conversion rate, market share, gross profit, loyalty, retention). Team management (9 team members).

Grugliasco, Piedmont, Italy

Coordination of 3rd party system integrator developments in the frame of business intelligence system project management. Timely deliveries of all dashboarding areas covering 360° business processes (finance, purchasing, engineering, quality, HR, IT). Ensuring the definition and validation of business functional blueprint, business requirements gathering, mockups validation, user training and change management mitigation plans.

Torino

Project management of an initiative aimed to expand the prospects customer experience programs adoption in Europe through a 3rd party supplier coordination. Delivering analytics, “what-if” analysis, marketing campaigns measurement, B2C clients’ portfolio clustering analysis, business data visualization.

Milan Area, Italy

Commercial and business analysis aimed to supply middle and senior management with B2B clients advertising investment trends and patterns. Ensuring B2B client’s portfolio clustering analysis by sector, product, business area, channel. Dashboarding definition, development, maintenance. Ensuring gap monitoring analysis between actual prices against price list. Developing and ensuring products portfolio price and demand monthly forecasting.

Milan Area, Italy

Commercial and business analysis aimed to supply middle and senior management with B2B and B2C clients’ investment trends and patterns. B2B and B2C client’s portfolio cluster analysis by sector, product, business area, sales channel.

Amsterdam Area, Netherlands

Supervision of all data collection processes; listening and coaching of call-center operators; meeting with marketing research managers in charge of illustrating specific aims of market researches and how to set the standards for transforming the general business requirements in functional specifics. Editing of market research plan and translation from English to Italian, questionnaire included.

Education record

Education record

High School, Mathematics

Social Sciences, Social Sciences, Bachelor Of Social Sciences

Activities and Societies: Econometric, psicometric, statistics, sociology of work and organizations.

Statistica Scienze Sociali, Statistics And Social Sciences, Master

Activities and Societies: Statistics, Mathematics for Social Sciences, Modelling, Measuring, Spss, Systat, R.