Albert Albit Email & Phone Number

EXPERIENCE AND SKILLS:Company : DSG Sons Group, Inc.Position : ICT Operation SupervisorDate of Employment : July 2013 – Present•Provide first line helpdesk support to employees and other end-users employed and other collaborative partners•Troubleshooting user problems relating to Operating System issues (Win98, WinXP, Win7 and Win10), Network Connectivity, TCP/IP configuration, and Microsoft Office products.•Remote access using Team Viewer, VNC, Real VNC software and using Remote Desktop Connection•Set up new computer system units, and updates computer programs, anti-virus, and other applications, as necessary•Performed upgrades, installation of software and drivers and essential desktop troubleshooting. •Deployed updates, service packs and hot fixes using Windows Update, and Automatic Updates.•Installed logical printers on a print server and preparing print server to host clients and also sharing printers. •Configuring Printer Epson TMU-950/LX-300/Stylus, HP, and etc.•User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need.•Ensure adequate maintenance provision for the computer equipment•Knowledge about sharing folder/files, Active Directory, firewalls, routers, sub netting and configuring internet.•Experienced in documenting, monitoring system files, and maintaining systems itself.•Experienced in trouble shooting both basic and advance computer problems in both hardware and software.•Support of Barter POS, JDA Win/DSS, E-POS, Aloha, Transight,APsoft,MyCLICK Technologies, TSCeres.o Hardware Troubleshootingo Back-up Maintenanceo Daily End-of-day for sales o Daily maintenance for all itemso Installation and configuration of POSo Database Maintenance• Support of Bizerba BC II Scale, Toledo Scale Bproo Configuration of wireless scale,o Setting LAN connection of the scaleo Operate the BMS II server.o Configuration of Hardware of Scaleo And also maintenance

• It Support Specialist

  Dsg Sons Group, Inc.

  Jun 2013 - Present

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  University Of Mindanao

  Computer And Information Systems Security/Information Assurance