Albert Alphonso Email & Phone Number

Mississauga, Ontario, CA

• Assisted with spot quotes for assigned customers and sales department
• Managed customer expectations with consistent follow up with shippers, consignees, trucking lines during moving process to ensure customer awareness and satisfaction
• Negotiated contracts seeking lowest possible rates with over 30 carriers a day
• Communicated with clients, shippers, consignees, trucking lines to resolve service issues

Tokyo, Minato-ku, JP

• Coordinated with Carriers, Trucking lines, clients, shippers, consignees, for bookings, documents, customs clearance pickup & delivery of LTL, FTL, FCL’ s. and POD ’s related to exports, imports, etc
• Negotiated freight with Carriers for all trade lanes to and from, inter Canada, USA and Mexico
• Provided backup support within the department during busy periods, vacations and employee absences.
• Participated in proactive team efforts to achieve department and company goals
• Follow up of account receivables, payables, contract insurance and warehousing for cross docking related to shipments. Updating inter-company billing, records and filing for future reference
• Provided spot quotes for assigned customers and sales department and assisted with new projects to ensure customer satisfaction

• Performed dispatch functions for LTL, FTL Import & Exports, Intra USA, Intra Canada, through planning, organizing major clients assigned activities
• Pricing, quoting, analyzing best routing and transportation logistics solutions
• Coordinated with shipper, consignee, carrier, custom brokers for smooth transition of shipments from origin to destination
• Follow up of documentation, delivery being executed for each client’s order through closely monitored tracking, tracing, PODS, billings and all other assigned duties

• Scheduled and monitored dispatch of goods, tracked and traced FCL’ s, LCL ‘s, FTL, LTL, AIR freight and POD ’s related to imports and exports
• Followed up with shipping lines, co-loaders, shippers and truckers about quotation, bookings, documents, customs clearance, pick-up and delivery of LTL, FTL, FCL’ s
• Prepared, confirmed, approved and released shipping document to agents, shippers, shipping lines and customs brokers, providing seamless service for moving shipments from origin to destination

• Followed up with shipping lines, co-loaders, shippers, truckers for bookings, documents, customs clearance, pick-up and delivery of LTL, FTL, FCL’ s. and POD ’s related to exports
• Filed AES, B13, prepared, confirmed, approved and released shipping documents to shippers, shipping lines, ensuring that the movement of shipments from origin to destination were processed accurately and within the.

• Generated and managed existing corporate accounts through research over the internet, personal contacts and referrals
• Re-established agents network for international business cooperation

• Worked closely with management, staff and clients to position company for continued growth and market expansion, resulting in substantial revenue growth
• Serviced existing corporate accounts and new clients by maintaining good working relations through a targeted approach, focused on high-volume, high-revenue accounts, ensuring high retention levels
• Maintained excellent customer relationship management through a consistent and client-oriented approach
• Used closing techniques for market optimization while providing prompt and courteous service with respect to customer inquiries
• Consistently achieved agreed revenue plans along with new business development activities