Albert B. Email & Phone Number

Experienced Technical Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Technical Support, Document Management, Copier.Fax, Scanners. Strong information professional with a Certificate of Completion focused in Electronics night school Introduction from Humber College.

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  Customer Technical Support

  Ricoh Canada Inc.

  Apr 1988 - Jul 2020 - Toronto, Canada Area

  April 1988-Oct. 2008 Field Service TechnicianService,and Train customers on Ricoh products Copier , Fax, Scanners ,Printers, as well as embedded solutions. Assist with new employees(technicians) with processes,and job responsibilities of Field Service Technician.Oct 2008- May 2017 Technical Support Specialists -Segment 1 & 2 Managed inbound hotline, as well as monitoring Technical Support inbox for customers both internal,and external.Respond to inquiries from Ricoh clients,dealers, service and Marketing, Work with Ricoh US providing technical support for escalation process.Assist service department with onsite visits, and perform new equipment testing and evaluation.May 2017-July 2020 Depot Technician, Customer CareEvaluate ,triage, and repair if warranted items returned for exchange, assist facilatating Depot Repair Exchange for Gov of Ont. Support AV Specialist, and Visual Communications Coordinator when necessary, or in absence. Keep current on new products, either through e-learning, or through in class training. Engage customer both internal, and external with technical support, or provide necessary information for quick solution, or remedy.