With over two decades of professional experience, my most recent role as a Digital Literacy Trainer at the Community Living Campaign allowed me to empower older adults by teaching them to navigate the digital world. Prior to that, I honed my customer service skills at Best Buy. My core competencies include delivering exceptional service and utilizing research skills to solve problems. I am passionate about making technology accessible and strive to align my work with the organization's mission to serve the community. At the heart of my professional journey is the goal to enhance lives through digital literacy, embodying the values and culture of my recent company.