Albert Benjamin Dowell Email & Phone Number

Franklin, Tennessee, United States

Essential Responsibilities• Partners with Competitive Insights to understand annuity product offerings and other industry trends.• Assists in the creation of Jackson product training materials for sales force, other internal departments and Executive Management.• Conducts internal and external research projects upon request.• Assists in the management of existing product line.• Performs role of subject matter expert for assigned products.• Assists in the review of product related documentation in company marketing materials for accuracy and completeness.• Assists in the review of product launch materials.• Tests and monitors illustration software for new and existing products.• Tracks product performance and report findings to management.

Nashville Metropolitan Area

• The primary point of contact and help facilitate Cooperate and National Accounts end of lease processes.• Helped drive sales for Caterpillar Financial Extended Protection Warranty for the customer who were extending their lease or purchasing their machine• Work with customers’ executive management team to help develop leasing solutions that best fit their business model and equipment needs.

Nashville, Tennessee

• Help develop and execute plans for Oracle deployment, a major accounting system launch, for the revolving line of credit product.• SME on a project that reduced outstanding aged invoices and reconciled items by more than $5M, reduced the number of aged credit memos by more than 1700 and reduced the inflow of the new aged items to a very manageable level with minimal risk.

Greater Nashville Area, Tn

• Refined and developed reporting for weekly auctions that grossed $2M - $4M in sales per week. The report highlighted auction sales trends that gave management insight into seasonality in auction sales for specific products.• Created a system that allowed for more effective and efficient assignment of over $3M- $5M in assets per week to Ritchie Brothers and Iron Planet Auctions. Additionally, I was the central point of contact and liaison for all auction-related matters for our 3rd party auction vendors and internally.

Nashville, Tennessee

• Project lead for developing paperless accounts payable process for dealer repair and inspection invoices. The project increased the turn rate on invoices being processed by• 1-2 days and reduced all paper invoices, thousands of sheets of paper, to zero

Nashville, Tn

• The central point of contact for the Canadian team and responsible for accurate processing of wires, lockbox, and direct debit of a $1.2 Billion portfolio• Key contributor in implementing the Lean Methodology for Canadian direct debit

Franklin, Tn

Client Service Advocate/Specialist, Jackson National Life InsuranceFranklin, TN —Oct. 2010-PresentAs a Client Service Specialist/DRG associate at Jackson my primary role is to provide each customer with world class customer service. I provide customers and with information regarding their life and fixed annuity contracts. In addition, I also take escalated calls to resolve any discrepancies that may arise that do not require management approval as well review and perform call trending and analysis reports and offer suggestions and provide associates with various tools to address areas of opportunity. Key Accomplishments● Promoted to Dedicated Resource Hunt Group (DRG) for life insurance 2013● Promoted to Client Service Specialist September 2012● Help pilot and initiate the current mentor/mentee program● Completion of LOMA 281 and 291● Completed Fixed Annuity training November 2013● Initial Death Claim training for the following product lines: Life Insurance, Fixed and Variable Annuities.