• Responsible for overseeing Homeowner Claims Teams to handle complex losses for all perils • Hiring, training & development of claims adjusters fostering a culture of excellence in claim & professionalism• Operation and coordination of management level oversight and activities including customer satisfaction, loss and expense management objectives• Liaison with department heads to drive seamless integration & cross functional development

Leadership responsibility for up to 12 direct reports responsible for handling and evaluating Homeowner claims, both structural and personal property damages Responsible for hiring, training and developing Homeowner claim professionals

Charged with build, development and countrywide implementation of Quality Assurance Program. Drive results by investigating trend movement, analyzing review data, identifying process, technology and execution gaps within a given CSA, territory and countrywide. Subject matter expert on project work, design and implement initiatives that enable the achievement of Claim and company business objectives.

Staff and vendor Reinspections and Quality Control. Office trainer for staff adjusters. Xactimate/XactExpress/XactContents trainer. Development of action plans to improve processes and business objectives.

Deployments countrywide for catastrophic claim handling. Licensed in all 50 states for property. Mobile Claims Unit Leader/Coordinator. Flood certified.

Claims department, handled fire, coordinated and heavy loss claims.

Managed a unit of 12 staff adjusters

Coordination & overseeing of daily work flow for Market Claims Office