Albert Ching Sam Email & Phone Number

Kansas City, Missouri, United States

Kansas City, Missouri, United States

Outbound calls to customers to implement Cisco VPN onto their network infrastructureToubleshooting issues with connectivity via OSI layer modelCommunicate amongst peers and coworkers to provide troubleshooting help or assistanceRunning CLI on Cisco VPN devices to ensure proper functionality for testing purposes after installationUsage of Salesforce ticketing system to open/close tickets for users

Fort Leavenworth, Kansas

• Design and create builds on simulation for training audiences for exercises.• Configuring and deploying Cisco layer 2 and layer 3 devices to route network traffic• Troubleshooting network related issues according to OSI layer model• Implementing and installing software updates, fixes, and patches for Cisco network devices • Create diagrams and map layouts of equipment placement to ensure proper network flow• Provide over the shoulder training for audiences on systems and equipment• Ensure equipment are in compliance with Defense Information Systems Agency (DISA)• Maintain and update Windows Servers on VMware• Setup multiple virtual machines with different operating systems for testing and project purposes

Leavenworth, Kansas, United States

• Responsible for running, terminating Ethernet cables, and patching to ensure proper connectivity throughout the Mission Training Complex• Configuring, deploying, and maintaining configurations on Cisco layer 2 and layer 3 devices (Cisco Catalyst 3750-X, Cisco 9300L, Cisco ASRs)• Managed project for replacing Cisco equipment due to End of Life• Configured and implemented Cisco Meraki MX-100 device along with installation of MR-33, MR-46 WAPs for Wi-Fi • Monitoring network usages and diagnostics to ensure network was fully operational and secure• Provide IT Technical Support with troubleshooting issues relating to network outages or providing over the shoulder customer support• Installing software updates, fixes, and also patches for Cisco devices to keep them up to date and current• Creating spreadsheets onto Excel to record each device with serial for inventory purposes• Recording change logs onto Word documents to keep better track of changes made per user• Review STIGs to ensure equipment are in compliance with Defense Information Systems Agency (DISA) and Best Business Practices (BBPs)• Operate and manage video teleconference systems (VTC). Attended conferences to keep up to date on changes• Usage of HyperVM to manage Firewalls, Servers, Operating systems (Ubuntu, Windows)• Maintain UCS Chassis along with UCS Blades to ensure proper functionality

• Help Desk Support via Active Directory• Troubleshoot functionality of end user desktops, Cisco equipment via OSI model• Provide over the shoulder training for peers to further expand knowledge in field• Understanding of modem routers, and switches typically Cisco products• Sipr Nipr Access Point (SNAP) Operator• Configuration and implementation on Cisco 2811 layer 2 and layer 3 router/switch• Configuring dmvpn tunnel to ensure proper communication with TACLANE encryption device• Deployment to Kuwait in support of Operation Spartan Shield• Participated in Operation Desert Observer• Proper ground and aerial procedure for cable installation• Participated CONUS in four WFXs, and five CPXs for Army Mission Command Systems • Participated in OCONUS WFX for Army Mission Command

Kansas City, Missouri, United States

• Troubleshoot computer functionality of both SIPR and NIPR systems• Provide IT support to assist end users to resolving issues• Usage of Microsoft Office Products (One Note, Excel, Word, PowerPoint)• Receive incoming calls from both CONUS and OCONUS End Users in United States Marine Corps• Submission of tickets into Remedy application