Albert Dang Email & Phone Number

Los Angeles, California, United States

Consultant in the Customer Solutions practice (Sales, Marketing, and Service) at West Monroe Partners.Global Law Project- Developed and maintained user adoption reports and dashboards using Salesforce reports/dashboards, Excel, and SOQL, creating actionable insights and visualizations- Sent weekly updates on user, pipeline, campaign, and relationship activities to leadership teams to improve workflows and engagement-Analyzed post-go-live metrics to achieve an 85% user login rate and increased pipeline activities, monitoring key performance indicators to drive continuous improvement.- Leveraged Salesforce expertise to develop training content resulting in improved training efficiency- Conducted demos throughout training, effectively connecting business process with technology- Owned the quality assurance of training content development, ensuring alignment with client's business processes

Los Angeles, California, United States

Nonprofit Project- Conducted a comprehensive assessment of Salesforce, Cazoomi, Constant Contact, and Ninjaforms for client's needs, identifying functionality gaps within the organization's technology ecosystem- Evaluated potential solutions and provided actionable recommendations to address identified gaps and enhance overall system efficiency- Implemented Nonprofit Cloud and Formstack with a pragmatic approach, including project scope, timeline, cost, and resources, and spearheaded the end-to-end deploymentConsumer & Industrial Products Project- Configured and tested Salesforce objects/fields, approval processes, security settings, and Flows for client’s opportunity management and commissions system- Created and maintained project planning tools and detailed documentation for the client’s newly implemented solutions- Provided in-person and virtual hyper care support during training and rollout at four locations

Fullerton

- Gained research experience learning how to review documentation, develop research questions, conduct experiments, and present findings- Utilized Excel to clean data and R/SPSS for data analysis and visualization- Exercised public speaking skills by presenting posters at 2 annual conferences

Fullerton

Fullerton

-Supported the class instructor with all students’ issues pertaining to object-oriented programming-Selected as 1 of 6 undergraduates to be employed by the computer science department for the semester-Coached students regarding concepts of object-oriented programming: basic data types, inheritance, and practical aspects of C++ programming; average ratings of 4.5 out of 5.0